Quality Assurance Specialist

Quality Assurance Specialist

Make an impact behind the scenes. The Quality Assurance Specialist (QA Specialist) is responsible for ensuring compliance with regulatory standards, accreditation requirements, and organizational policies for assigned programs. The QA Specialist compiles, updates, and organizes all documentation for the clients within their program in collaboration with program staff, program leaders, and centralized administrative teams to ensure program compliance and maintain high standards of care and operational integrity. The QA specialist will support our Sacramento T-STRTPs.

About the Sacramento T-STRTP

The Sacramento T-STRTP (Transitional-Short Term Residential Therapeutic Program) serves children and youth ages 11–17 in a supportive, strength-based, culturally competent, youth-centered, family-driven, trauma-informed, family-like environment. The program provides short-term, individualized treatment designed to help children and youth stabilize at-risk behaviors that may interfere with permanency, with the goal of reducing re-entry into STRTP or higher levels of care. Through partnership with youth, caregivers, and other natural supports, Sacramento T-STRTP offers a space for healing, stability, and skill-building so youth can successfully transition back to a more permanent setting.

About Seneca

Seneca Family of Agencies has been nominated among the Bay Area's Top Workplaces for several consecutive years. We're committed to providing traditionally marginalized communities with a network of excellent mental health, community-based, and educational services. We are committed to building a diverse staff and our programs deeply engage in conversations and training on Diversity, Equity, and Inclusion to bring equity and justice to the youth and families we serve.

Responsibilities:

• Create and maintain client records for assigned program(s) according to the Health Insurance Portability and Accountability Act (HIPAA) and other applicable regulatory body's requirements (such as Community Care Licensing, MediCal/Medicaid, etc.)
• Monitor and track required county health plan documentation, ensuring accurate completion according to established programmatic, county, and state guidelines
• Communicate with treatment teams regarding corrections or necessary changes on documentation
• Prepare compliance reports for leadership and external stakeholders, as required
• Ensure appropriate and timely distribution of Incident Reports
• Prepare charts for audits and accreditation surveys
• Conduct regular internal audits and review of client records to ensure accuracy and compliance
• Serve as a resource for program staff regarding compliance standards

Qualifications:

• Education/experience requirements:
  • Bachelor's degree OR
  • Associate degree and 1 year of applicable work experience OR
  • High school diploma and 2 years of applicable work experience
  • Applicable work experience includes any administrative position (paid or unpaid) requiring frequent data entry, ability to prioritize multiple projects within strict deadlines, and coordination with multiple departments
• At least 21 years of age
• TB test clearance, fingerprinting clearance, and any other state/federal licensing or certification requirements

Schedule

• Full-time, Hybrid
• Monday - Friday, 9am - 5:30pm

Benefits

• Starting at $27.01 - $29.51 per hour
• Actual salary is dependent on creditable experience above the minimum qualifications for the role
• Salary increases each year
• 5 weeks of Paid Time off and 11 Paid Holidays
• Comprehensive benefits package:
• Medical, dental, vision, chiropractic, acupuncture, and fertility coverage
• 50% paid premiums for dependents
• Long-term disability, family leave, and life insurance
• 403b Retirement Plan
• Employer-paid Employee Assistance Plan
• Scholarship opportunities, ongoing training, and professional development opportunities
• Seneca is a Public Service Loan Forgiveness certified employer
• Promotional opportunities across the agency in California

Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.