CX Analytics Lead: Drive Customer Experience
DoorDash
DoorDash seeks a Senior Manager on the Customer Experience Analytics team to set the analytical vision for measuring and improving customer resolutions across our support channels. You will lead and grow a team of data scientists at the intersection of CX quality and cost, shaping AI-driven support and the tools that scale high-quality experiences. This role partners with CX, Product, Engineering, Operations, and AI/ML to define metrics, run experiments, and drive a data-informed roadmap that #J-18808-Ljbffr DoorDash
Vacancy posted 2 days ago
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