Information Technology Support Specialist

Job Description

Become a superhero to businesses on the Treasure Coast and The Palm Beaches

What’s in it for you?

· You'll be paid well ($18 - $24/hr), treated as a valuable part of our operation, rewarded for your contributions, appreciated for your abilities, and encouraged toward realizing your hidden potential.

· Not only will you be paid for every hour you put in, but you'll be given a defined path to advancement with compensation increases in line with your performance.

· We will work to provide you the knowledge transfer and support to learn new business processes. You'll also build relationships with our customers that will ensure a smooth transition to our team and long-term success.

· And once you own the role, you'll have the autonomy to work from home at least one day per week.

You see, around here we don't just talk about "Work/Life Balance." We live it.

Here’s A Few Things You’ll Like

· Great compensation

· 8-Paid Holidays

· PTO

· 100% Healthcare coverage for employee

· 401K

· Relocation funds available for the right candidate

· Culture that promotes teamwork and accountability

· A defined career path and the full support you need to realize it

· Financial support for professional certifications

· Mileage reimbursement/fuel allowance

Here's A Few Things You Won’t Miss

· Politics

· Being micro-managed

· Unrealistic expectations

· Being overworked, used up and burned out

Responsibilities

Join us as the first line of critical support that keeps our clients up and running, giving them peace of mind, and a level of service that ensures they can focus on their core business.

Expect every day to be different and fast moving, as you face both routine and complex service tickets for a wide range of software and hardware issues. Working through our responsive ConnectWise platform will make managing calls and documenting communications a snap.

The day may start on a Help Desk ticket setting up a new 365 account, but by 10 AM you are upgrading a laptop's RAM and installing a faster SSD. By the afternoon you are waging war with that nasty virus your user downloaded with that "Cool Freeware" his buddy hipped him to last night. You wrap the day setting up a new user account for a client with a new hire.

It all comes along with the territory as we continue to provide the Gold Standard in I.T. technical support and unbeatable customer satisfaction to a growing customer base.

Qualifications

· Will require working onsite or near our Palm Beach Gardens, FL office.

· Relocation assistance will be considered for candidates outside the market.

Essential Qualifications

Minimum of two years working in an I.T. Support role to include both Help Desk & Desktop responsibilities for a wide range of hardware and software issues.

Excellent customer service skills, including spoken and written communications.

Strong logic, analytical, troubleshooting, and resolution skills in these areas

· Windows Workstations

· Windows Servers

· Office 365

· Office 2013 and above

· Firewall and router traffic

· Cyber-Security

· Data Backup/Recovery

· Printers

Desired Qualifications

· Experience Working With Managed Services Provider

· Good desktop support skills

· Basic Understanding of Networking and Troubleshooting

· CompTIA or Microsoft Certifications

· VoIP

· Apple Products

· Microsoft Office 365 and Azure

· Cloud Technology Familiarity Such As Google and Amazon

· Cybersecurity Technology and Best Practices