Desktop Support Technician - Chicago, IL

Desktop Support Technician Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please follow the next steps. All positions are onsite, unless otherwise stated. Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in Chicago, IL and provide technical support in a Windows-based enterprise environment. This role requires a customer-focused professional capable of independently troubleshooting and resolving complex technical issues while delivering exceptional end-user support in a fast-paced corporate environment. End-User Support: Provide onsite Level 2 support for desktops, laptops, mobile devices, docking stations, monitors, printers, and peripherals Diagnose and resolve hardware and software issues in a Windows 10/11 environment Perform hands-on break/fix repairs, component replacements, and troubleshooting Install, configure, and support enterprise software applications and operating systems Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite Incident and Ticket Management: Manage incidents and service requests using ServiceNow Accurately document troubleshooting activities, resolutions, and customer interactions in ServiceNow Prioritize, track, and update tickets in accordance with established Service Level Agreements (SLAs) Escalate unresolved issues to Level 3 support teams and vendors as required Maintain detailed and accurate technical documentation Hardware Deployment & Asset Management: Perform workstation deployments, refreshes, migrations, and equipment replacements Configure new devices and migrate user profiles, data, and applications Support asset inventory management and lifecycle processes Coordinate warranty repairs and vendor support activities Infrastructure Support: Troubleshoot Active Directory account issues, password resets, permissions, and group memberships Support network connectivity, VPN, wireless, and workstation-related issues Assist with conference room technologies, collaboration tools, and audiovisual support Perform basic support for endpoint management solutions such as Intune and SCCM Msccn