Women's Health Patient Services Rep

ATLii & John C. Lipman

Smyrna, GA

Patient Services Rep

Company: Atlanta Fibroid Center

Location: Smyrna, GA 30082

Position: Patient Services Rep

Reports To: Practice Administrator

Status: Full-Time / Non-Exempt

Schedule: Monday - Friday 8:30am - 5:30pm

Salary: TBD

Atlanta Fibroid Center is an Interventional Radiology medical practice that specializes in the nonsurgical treatment of Uterine Fibroids. We are building our communications and digital platform scheduling team and looking to recruit a Patient Services Rep. Are you interested? Do you have skills and experience in the following areas? sales, social media, patient scheduling, EHR or CRM's? Let's Talk

To Learn more about Atlanta Fibroid Center, check us out at

PCS Responsibilities:

Responsible for answering all inbound calls, text, emails and voicemails in a timely and friendly manner.
Utilize patient database, EMR software, scripts, and tools appropriately.
Educate customers using live and digital platform.
Use discretion and independent judgement in handling sensitive or personal health information.
Create and update the customers file and maintain comprehensive logs and task history.
Build sustainable relationships and engage customers by going the extra mile.
Schedule patients for imaging and Physician appointment. Check insurance benefits.
Follow-up with customer leads, calls, text, emails and voicemails daily.
Strive to meet or exceed company metrics while providing excellent consistent customer service

Qualifications/Skills

Previous experience in a customer support role
Track your own work on a daily basis and compare to previous benchmarks
Strong phone and verbal communication skills
Excellent listener
Adaptable to different personality types
Familiarity with Health insurance and CRM technology
Customer service
People skills
Data entry skills
Sales experience
Outpatient Scheduling
Ability to multi-task
Set priorities
Attention to detail
Time management skills
Professionalism
Social Media
College Degree

Apply

Vacancy posted 2 days ago

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