Guest Service Agent
$39.21kFull-time
Hilton
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As a Guest Service Agent , you’re not just ensuring a seamless check-in and check-out process – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
Responsibilities
Here's what you'll do during a typical day:
- Deliver a warm welcome: Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance
- Support efficient check-out: Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately
- Provide hotel and local knowledge: Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries
- Promote hotel services: Use up-selling techniques to recommend hotel amenities and maximize room and service revenue
- Delight our guests: Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications
Qualifications
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality . Acting with Integrity and always doing the right thing. Inspiring others through Leadership . A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now , bringing urgency and discipline to every moment, knowing it can make a lasting impact.
Join an Award-Winning Workplace Culture
At Hilton, we don’t just deliver exceptional experiences for our guests—we build an exceptional workplace for the Team Members who make it all possible. As a global leader in hospitality, we’ve welcomed more than 3 billion guests worldwide, all while staying true to our founding vision: to fill the earth with the light and warmth of hospitality.
Our award-winning culture has earned us repeated recognition on the World’s Best Workplaces list by Great Place to Work and Fortune. With our suite of world-class brands, and a company-wide commitment to providing the best stay for every guest, we’re setting new standards for the future of travel.
Whether you’re starting your career or exploring something new, Hilton supports your journey every step of the way. Come for the job, stay for the career—and help us make every stay a little more magical.
Curious about life at Hilton? Explore our Careers Blog to see why we’re more than a great place to stay—we’re a great place to work.
Vacancy posted 2 days ago
Similar jobs that could be interesting for youBased on the Guest Service Agent in Downey, CA vacancy
- ...HHM Hotels - - Responsibilities: Greet and register guests and assign rooms; Process payments and handle reservations using the PMS system; Respond to guest requests and resolve complaints; Ensure guest safety and secure valuables; Support in breakfast area and luggage...Suggested
HHM Hotels
Anaheim, CA2 days ago - ...Guest Service AgentGreet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards.Your Growth PathFront Desk Supervisor or Sales Coordinator – Front Office Manager or Sales ManagerYour FocusImmediately greet...SuggestedFull timePart timeShift work
Hersha Hospitality Management
Anaheim, CA3 days ago $24 - $25 per hour
...company in the U.S. (and growing fast).With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio... ...managed, and franchised properties means we're everywhere our guests need us to be. But here's the thing—we're not just in the business...SuggestedTemporary workLocal areaFlexible hoursNight shiftDay shiftAfternoon shiftSonesta International Hotels
Anaheim, CA3 days ago- ...Guest Services AgentThe Luskin Conference Center (LCC) is a 300,000-square-foot, 7-story property on the UCLA campus. The LCC is comprised... ...a welcoming, professional, and detail-oriented Guest Services Agent to join our front office team. As the primary point of contact...SuggestedWork at officeWeekend workAfternoon shift
University of California
Los Angeles, CA5 days ago - ...Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Front Desk Supervisor or Sales Coordinator Front Office Manager or Sales Manager Immediately greet guests and offer...SuggestedDaily paidFull timePart timeImmediate startShift work
$24 - $25 per hour
...growing fast). With a dynamic mix of full-service and focused hotels across major cities,... ...franchised properties means we’re everywhere our guests need us to be. But here’s the thing—we’re... ...role is all about The Guest Services Agent (GSA) is responsible for consistently...Temporary workSeasonal workWork at officeLocal areaShift workWeekend workDay shiftAfternoon shift- ...Sonenda International Hotels is hiring a Guest Services Agent in Anaheim to be the first point of contact for guests and to support the front desk during shifts. You will handle check-in/check-out, answer calls, and assist guests with inquiries while upholding Sonenda...Shift workWeekend work
- ...associates who work hard to provide efficient service and meaningful experiences. We care about... ...on weekday evenings are complimentary to guests. HYATT house properties are located in... ...assignment. The Guest Service Agent is responsible for checking in and checking...Local areaDay shiftAfternoon shiftWeekday work
Hyatt House Cypress/Anaheim
Cypress, CA13 days ago $35.15k - $40.56k
...Guest Service Agent / Front Desk Agent - Part Time Opportunities Available Cypress Homewood Suites by Hilton Wage: $16.90 - $19.50/hr BOE Be the Friendly Face Our Guests Remember! Do you have a genuine warmth and helpful nature? Do you enjoy making people feel...Daily paidPart timeLocal areaFlexible hoursAfternoon shift$24 - $25 per hour
...in the U.S. (and growing fast). With a dynamic mix of full-service and focused hotels across major cities, our diverse portfolio of... ...managed, and franchised properties means we're everywhere our guests need us to be. But here's the thingwe're not just in the business...Temporary workLocal areaFlexible hoursNight shiftDay shiftAfternoon shift- ...here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's... .... Guests feel it; you'll feel it too.What You'll DoThe Guest Service Agent is responsible for registration and check-out, PBX operations,...Part timeImmediate startFlexible hoursShift workNight shiftWeekend workAfternoon shift
Kimpton
Los Angeles, CA3 days ago - Guest Services RepresentativeThe Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests...
$1,000 per month
...Overnight Guest Services Agent Are you passionate about supporting residents? Our dynamic portfolio awaits a customer focused team player like you! At the forefront of this role is the chance to build meaningful relationships with residents and vendors. As an Overnight...Local areaFlexible hoursNight shiftWeekend work$23.72 - $25.72 per hour
...Guest Services Representative Pay Range USD $23.72 - USD $25.72 /Hr. Hotel Equities, a multi-award-winning hotel development and hospitality management company, is seeking a friendly, service-oriented Guest Services Representative to join our team. If you're passionate...Work at officeFlexible hoursShift workNight shiftThe Publisher, a Tribute Portfolio Hotel
Los Angeles, CA4 days ago$17 - $18 per hour
...Guest Service Representative Cypress, CA 90630 Salary Range $17.00 - $18.00 Hourly Position Type Full Time Job Shift Any Description You are friendly, professional, and enjoy helping people. You understand that great service creates memorable stays, and you...Hourly payFull timeLocal areaFlexible hoursShift workDimension Hospitality
Cypress, CA3 days ago$34.95 per hour
...Information Pay from months 9-18: $31.46 per hour, Pay after 18 months: $34.95 per hour Job Number 26099031 Job Category Rooms & Guest Services Operations Location 900 West Olympic Boulevard, LOS ANGELES CA 90015, United States VIEW ON MAP ( Schedule Full Time...Hourly payFull timeWork experience placementLocal areaRemote workShift workMarriott
Los Angeles, CA19 hours ago- ...Benefits: Training & development Employee discounts Flexible schedule At Nothing Bundt Cakes , we refer to our guest services representatives as Joy Creators ! A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event...Part timeCasual workFlexible hoursShift workWeekend workAfternoon shift
Nothing Bundt Cakes - Sherman Oaks
Los Angeles, CAa month ago - ...Guest Services Position Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages...Local areaShift work
$18 - $23 per hour
...Guest Services Representative OC - Anaheim, CA 92801 Overview Salary Range $18.00 - $23.00 Hourly Level Entry Position Type Full Time Job Shift Day Category Customer Service Description Who We Are PACE by IIH is empowering senior participants to age at...Hourly payFull timeLocal areaFlexible hoursShift work$27.96 per hour
...Guest Experience Specialist Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build... ...Experience Specialists take the initiative to deliver a wide range of services that guide guests through their entire stay. Their role goes...Hourly payFull timeWork experience placementLocal area- Rapport, a specialized division of FLIK Hospitality Group and a member of Compass Group USA, seeks an office support professional in Los Angeles. You will handle a variety of clerical tasks, answer calls, greet visitors, and relay messages to appropriate associates while...Work at office
Compass Group
Los Angeles, CA3 days ago - ...Job Description Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator...Daily paidFull timePart timeImmediate startShift work
- Dimension Hospitality - - Responsibilities: Greet guests and provide friendly, helpful service; Assist with check ins, check outs, reservations; Operate front desk system and process payments; Communicate with housekeeping and other departments; Provide local information...Local area
- Guest Service RepresentativeThe Wayfarer DTLA, a Tapestry Collection by Hilton, is looking for an outstanding Guest Service Representative to join the team! Our Guest Service Representatives are hands-on, team-oriented professionals with high standards and are driven to...Work at office
- Pacifica Hotels - - Responsibilities: Greet arriving guests and check-in, check-out procedures; Handle reservations and inquiries; Process guest accounts and payments; Operate PBX and assist with wake-up calls; Maintain front desk logs and communications Pacifica Hotels
- Marriott Hotels - 465 South La Cienega Boulevard - Responsibilities: Process guest check-ins/check-outs; Process reservations and payments; Issue room keys and relay messages; Prepare daily cashier and closing reports; Assist guests with needs and local information MarriottLocal area
$18 - $20.5 per hour
...professional point of contact for residents, their families, and visitors. You will be responsible for providing exceptional customer service and creating a welcoming and supportive atmosphere. Your role will involve coordinating services, answering inquiries, and...Part timeFlexible hoursWeekend workSavant Senior Living
Downey, CA4 days ago- ...Ranch BBQ & Grill, Inc. is seeking a takeout team member to greet guests, take orders by phone and in person, and prepare takeout meals... ...packing, assisting with food packaging, and providing friendly service during peak hours. This role may involve some late shifts and...Afternoon shift
- ...Member in Los Angeles to be the first friendly face for members and guests. You will manage front desk operations, support sales... ...registrations in our system. Ideal candidates bring strong customer service skills, a hospitality mindset, and reliable availability across...Weekend workDay shiftAfternoon shift
- The RoleDirectly responsible for cleaning, sanitizing, and maintaining all assigned areas using established practices and procedures according to company and client standards of quality and safety. May require frequent interaction with client.What You Will DoEmpty, clean...Work at office
Servicon
Downey, CA5 days ago
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Guest Service Agent. Be the first to apply!
Related searches