Customer Success Manager

Aptly Opportunity

Hi, we're Aptly! We're passionate innovators, industry disruptors, and remote working ninjas. We're not just another software company — we're a mission driven team building solutions that customers consider their secret weapon to grow. We're revolutionizing the way the real estate industry interacts with prospects, customers, and their team in an unprecedented time of change. We're a fearless bunch that value the customer experience above all and want your ideas, enthusiasm, and your passion to help us to keep innovating.

What's the opportunity?

The customer success team at Aptly is responsible for the implementation and ongoing support of our product. The team consults with customers to understand their needs, implements relevant Aptly features, trains users, answers questions, tracks user feedback, escalates issues to engineers, and acts as the bridge between our customers and our product design and development teams. They are the voice of the customer.

What will I be doing?

• Become an Aptly expert with help our customers to implement the product to meet their unique needs.
• Ensure a great customer product experience by making Aptly easy to understand and use, while reliable and bug-free.
• Work directly with product and engineering teams to identify issues and synthesizing the feedback from customers to direct the product roadmap

What skills do I need?

The basic skills to be successful in this role include:

• You work autonomously, know how to get sh*t done, and know how to add value to our extremely driven culture.
• Experience in a customer facing role for implementation or troubleshooting/problem-solving of technology.
• Excellent written communication skills with the ability to explain complex topics in a concise and easy to understand manner.
• Ability to understand, prioritize and escalate customer issues when necessary.
• Ability to establish a trusted advisor relationship to ensure customer satisfaction.
• A passion for helping others, with a blend of technical and interpersonal skills.

Bonus skills...

Want to stand out from the rest of the candidate? If you have any of these skills then you will definitely get our attention:

• Experience working in property management for single family or multifamily properties.
• Experience in a customer success role for a SaaS product centered around communication, CRM, task management or property management.

The Package

• Competitive salary and equity in a fast-growing start-up
• Regular compensation reviews - we reward great work!
• Comprehensive health insurance
• Open vacation policy and flexible holidays- time off when you need it

Contract to hire role.