PT Delivery Driver - Napa

Job Description
GENERAL SUMMARY OF DUTIES: Responsible for ensuring eachmemberreceives outstanding service by providing a professional,positive and friendly delivery experience. Maintain safe andefficient travel throughout the area, complete accurate cash andinventory handling practices, and always provide the highest levelof customer service.Understand and embrace the mission of SPARC,affiliateorganization(s), and their role in the industry and localand greater communities.

SUPERVISION RECEIVED: Reports to Dispensary ManagerandDispensary Supervisors

SUPERVISION EXERCISED: None

EXAMPLE OF DUTIES: (This list may not include all of thedutiesassigned.)

1. Process and deliver customerordersusingweb-basedapplication.
2. Receive cashpayments and make accurate changes.
3. Provide exceptional customer service byphone, text,and inperson during deliveries.
4. Develop and maintainrapport with members, customers,and staff.
5. Ensure memberconcerns and/or questions are solvedandansweredpromptly and efficiently and communicatememberrequestsand/or issues to a DispensarySupervisor.
6. Ensure strict controlsto protect organizationassets at thedirection of management.
7. Obey all traffic lawsand operate vehicles in asafe and legal manner.
8. Complete Daily pre-shift Safety Checklists onvehicle.
9. Maintain a positive workenvironment conducive to trustand respect.
10. Maintain strictest confidentiality in compliance withHIPAA guidelines.
11. During "downtime" between deliveries, assist Dispensarystaffwithinventory, organizing back stock, cleaning,updating websitesand online menus and other tasks as assigned.

Requirements

Knowledge, Skills and Abilities

1. Available to work varied hours/days,includingnights,weekends, holidays, and/orevents.
2. Ability to adhere to thehighest customer servicestandards always.
3. Ability tocommunicate clearly, honestly, andeffectively withcustomers and staff in allsituations.
4. Personal knowledge ofthe effects of cannabis on selfandothers.
5. Strong problem solving,customer service andinterpersonal skills.
6. Abilityto dispense cannabis products accurately andefficiently.
7. Strong math skills foruse of apps, Point of Sale (POS)systemand cashhandling.
8. Ability to maintain highstandards in a fast-paced,constantlyevolvingenvironment.
9. Must possess a highdegree of personal ownership and accountability.
10. Must have a high level of organization, patience, andflexibility.
11. Ability to adapt to achanging industry and growing organization.
12. Maintain a valid driver's license for at least 2years,validcar insurance showing that you're coveredto useyour vehiclefor work and car registration at alltimes.
13. Must have a reliable vehicleno more than 15 years oldand aclean driving history,specifically, no morethan one movingviolation or at-faultnon majoraccident in the last year and nomore than 2 inthelast three years, and no major violations inthe last 5years.
14. This is aNON-MEDICATING/NON-CANNABIS CONSUMPTIONposition. Atno timeduring any shift may a driver beunder the influence ofcannabis or any other controlledsubstance. That means cannabismay not be used beforestarting, during worked hours, or duringany breaks or meal periods.
15. Failure to comply may result in serious legal, financial,andprofessional consequences.

EDUCATION/EXPERIENCE: High school diploma or generaleducationdegree (GED); or one to three months related experienceand/ortraining; or equivalent combination of education andexperience.Retail, cash handling and customer service experiencepreferred. Must be 21 years old and submit to a background check.

TYPICAL PHYSICAL DEMANDS: Work may require prolongedsitting/standing, some bending, stooping and stretching. Requireseye-hand coordination and manual dexterity sufficient to operate amotor vehicle and basic office equipment. Requires normal range ofhearing. Requires healthy vision (aided or unaided) sufficient forsafe driving with the ability to see color and adjust focus.

TYPICAL WORKING CONDITIONS: Work is performed in abusyDispensary, in a motor vehicle and in public or at the homes ofdelivery customers. The work environment may be very loud, fluctuatingbetween extreme cold and hot temperatures. Involves frequent contactwith staff and the public. Work may be stressful at times and mayinclude dealing with difficult members and/or law enforcement.Available to work varied hours/days, including nights, weekends,holidays, and/or events.

CERTIFICATES/LICENSES: None.

Benefits

BENEFITSAND PERKS:

• VoluntaryLife Insurance

• Employerpaid Life and LTD

• Hospital/Accident/CriticalIllness Indemnity

• CommuterFSA

• 401(k)Retirement

• PetInsurance

• Employerpaid Employee AssistancePlan

• Employeediscount

• Employeedispensarycredit/allowance

• Freesnacks at all SPARC locations

• Tippool distribution

• Salesbonus incentives

• 7dayspaid Holidays peryear

• Vacationaccrual

• Sick Leave accrual

• 2 Paidpersonaldays - Birthday andAnniversary