Human Resources Technology Utilization Specialist

Role Description

As an HR Technology & Candidate Engagement Advisor at SSM Health, you’ll sit at the intersection of Talent Acquisition and HR technology—using recruiting platforms, data, and communications to create a clear, human, and engaging experience for candidates. This role goes beyond turning tools on; it’s about optimizing how technology is used to connect with talent, improve conversion, and strengthen the “front door” of our organization.

Responsible for promoting and supporting HR technologies to drive customer engagement and adoption.

Job Responsibilities

• Develops and maintains a thorough understanding of HR Technology workflows, technologies and business processes.
• Solicits and gathers customer feedback through in-person and remote site visits (some travel required), surveys, article feedback, chatbot analysis and other data collection methods.
• Analyzes feedback to identify knowledge gaps, process improvement opportunities and education needs.
• Shares findings with functional/technical owners and liaisons and follows through to end result.
• Provides timely follow-up to customers when solutions are identified and implemented.
• Intervenes when HR Technology inquiries and escalations are received from leadership and executives.
• Develops professional training interventions and electronic materials.
• Provides train-the-trainer education to market HR.
• Establishes and maintains positive relationships at all levels of the organization.
• Measures Change Management’s success through survey results, testing and data analysis.
• Performs other duties as assigned.

Qualifications

• Bachelor’s degree in communication or technology, or equivalent professional experience.
• Five years’ experience in customer service, technology and/or training field.

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Benefits

• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.