Consumer Success Coordinator

Consumer Success Coordinator

Consumer Success Coordinator at Realtor.com in Scottsdale, AZ (Hybrid/In-Office 3 days per week)

Are you a sales coordinating expert? Are you ready to support the full sales cycle from client vetting to confirm a deal? If you want to pursue your professional goals as you help grow an innovative real estate tech company, this work is for you. Join us as our newest Consumer Success Coordinator and help change the world of real estate, one home at a time.

Top reasons to apply:

• Great pay and benefits; $21.50/hour + commission, earning potential $56,200/year, with top-tier benefits.
• Career growth; tackle new challenges and advance in an innovative real estate tech company.
• Fun, dynamic team; join a high-energy team, enjoy flexible hours, and make a real impact.

What you'll do:

• Make outbound calls to identify client's needs and respond with superior service and resolution.
• Ability to understand client's objectives and challenges and align our services to accomplish their goals via phone, email, and SMS communication.
• Own the full sales cycle from client vetting to confirm a deal.
• Utilize our in-house CRM System and work the pipeline of inbound clients.
• Track goals, metrics, and performance of the process and regularly provide feedback and make suggestions for improvement.

What you'll bring:

• 2+ years' experience in a phone-based customer service role or equivalent experience
• Excellent written and verbal communication skills no fear of the phone.
• Commitment to a high standard of integrity and working in a team environment.
• When faced with new challenges, or tough conversations, failure simply isn't an option.
• Desire to grow your career and tackle new challenges.
• Ability to succinctly explain products, answer questions, provide solutions, and negotiate the best deal to maximize profitability.
• A genuine interest/background in the real estate industry and excited to be part of something that's going to change the real estate space.
• Self-motivated with a desire to work in a dynamic and fast paced environment.
• Demonstrate the ability to use strategic selling skills.
• Organized, independent, resourceful and diligent.
• Excellent listener, assertive, persistent, and persuasive.
• Scheduling flexibility is required as some shifts require holidays, late evening, or weekend hours.

How we work:

• We balance creativity and innovation on a foundation of in-person collaboration. For most roles, our employees work three or more days in our offices, where they have the opportunity to collaborate in person, adding richness to our culture and knitting us closer together. This is a hybrid opportunity in our Scottsdale, AZ office.

How we reward you:

• Working with a highly-motivated team with a proven track record of success that also has a lot of FUN!
• A competitive work environment with great culture, rewards, recognition, and fun events
• Inclusive and competitive medical, Rx, dental, and vision coverage
• Family-forming benefits
• 13 paid holidays & flexible time off
• 8 hours of paid volunteer time off
• Immediate eligibility for a 401(k) plan with a 3.5% company match
• Tuition reimbursement program for degreed and non-degreed programs
• 1:1 personalized financial planning sessions
• Student debt retirement savings match program
• Free snacks and refreshments in each office location

Working conditions:

• Hours may vary as we are open from 9 am EST through 9 pm EST. Weekends are also possible as we are operating seven days a week. Position requires prolonged standing or sitting and repetitive hand and wrist motion.

Do the best work of your life at Realtor.com

Here, you'll partner with a diverse team of experts as you use leading-edge tech to empower everyone to meet a crucial goal: finding their way home. And you'll find your way home too. At Realtor.com, you'll bring your full self to work as you innovate with speed, serve our consumers, and champion your teammates. In return, we'll provide you with a warm, welcoming, and inclusive culture; intellectual challenges; and the development opportunities you need to grow.

Diversity is important to us, therefore, Realtor.com is an Equal Opportunity Employer regardless of age, color, national origin, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, marital status, status as a disabled veteran and/or veteran of the Vietnam Era or any other characteristic protected by federal, state or local law. In addition, Realtor.com will provide reasonable accommodations for otherwise qualified disabled individuals.

Benefits that fit your life

Your well-being matters to us, and we want you to live your best life. These are just some of the ways we can help keep you and your family safe, healthy, and happy.

Physical health

Good health is all about making good choices and having the right health options throughout your life. To help you, we provide:

• Flexible medical, vision, and dental insurance
• Reproductive care (most locations)
• Access to fertility and family-building services (most locations)
• Gender-affirming coverage, so you can feel and be your truest self
• Access to an inclusive, integrated virtual healthcare navigation program (most locations)
• Autism programs to support you and your family (most locations).
• Telemedicine services (most locations).

Emotional well-being

Your emotional well-being is just as important as your physical health. As Realtor.com, you'll be seen, heard, valued, and cared for in many ways.

• Employee Assistance Program, including work/life counseling and guidance, legal services, and financial services
• Generous paid time off (sick time, vacation time, and various leave programs) to meet your unique needs
• Phone and video counseling services to support your emotional health
• Mental health support for children ages 18 months to 17 years (most locations)
• Access to a mindfulness app to support your emotional well-being

Financial health

It's no secret that financial peace of mind greatly contributes to your overall health and well-being. We can help enhance your financial securitynow and into the future.

• 401(k) with 3.5% employer match (3% in Canada)
• Accidental death and disability insurance
• Tuition reimbursement to support career-related studies
• Debt management support through online tools, education, and expert help

Caregiving support

We give you the space and support you need so you can be present for your family during major life events, like birth, illness, or injury. You'll have the resources, time, and flexibility to take care of things when life happens.

• Exceptional paid parental leave to help you welcome your newest family addition
• Lactation support services for new parents (most locations)
• Backup child and adult care (most locations)
• A parenting app featuring child development tracking, parenting tips, and a supportive community of anonymous parents and caregivers (most locations)
• Access to a healthcare concierge service that supports families with any complex, chronic, or ongoing care needs (most locations)

Lifestyle programs

Little things can make a big difference. We provide access to discounted goods, services, and events that can elevate so many areas of your life.

• Free DoorDash DashPass with $0 delivery fees