Phlebotomist II

Pay Range: $21.70hr - $23.25hr


Job Overview:


The Patient Services Representative II (PSR II) represents the face of the organization to patients who come in for health routines or insights into life-defining health decisions. The candidate draws quality blood samples from patients and prepares those specimens for lab testing while following established practices and procedures. The successful candidate creates an atmosphere of trust and confidence while explaining procedures to patients and drawing blood specimens in a skillful, safe, and accurate manner. The candidate will demonstrate leadership behaviors while focusing on process excellence, confidentiality, and accuracy of patient information. Successful applicants may be assigned to a doctor's office, a patient service center, or as business needs dictate.


Responsibilities:


Under the direction of the area supervisor, the candidate will perform daily activities accurately and on time while maintaining a safe and professional environment.


The candidate performs with confidence both the forensic and clinical specimen collection and processing duties following established practices and procedures.


The candidate will perform verification of patient demographic information and initials, including obtaining the patient signature post-venipuncture to verify tubes were labeled in their presence and that the name on the label is correct.


The candidate maintains required records and documentation while demonstrating organizational commitment and promoting a positive image to patients, employees, and the public.


Requirements:


The candidate must have a minimum of 5 years of pediatric experience.

• Ability to provide quality, error-free work in a fast-paced environment.
• Ability to work independently with minimal on-site supervision.
• Excellent phlebotomy skills to include pediatric and geriatric collections.
• Flexible and available based on staffing needs, which includes weekends, holidays, on-call, and overtime.
• Committed to all policies and procedures including company dress code, employee health and safety, and excellence guiding principles.
• Ability to make decisions based on established procedures and exercise good judgment.
• The candidate must have reliable transportation, a valid driver license, and a clean driving record.
• Travel and flexible hours are required to work multiple locations and to cover at service centers or in-office locations with minimal notice.
• Capable of handling multiple priorities in a high-volume setting.
• The candidate must demonstrate superior customer focus, the ability to communicate openly and transparently with peers and patients, and the ability to embrace change.

Required Education:

• High school diploma or equivalent is required.
• Medical training such as medical assistant or paramedic training is preferred.
• Phlebotomy certification is preferred, though required in California, Nevada, and Washington.

Work Experience:

• 1-3 years of phlebotomy experience required, inclusive of pediatric, geriatric, and capillary collections.
• 2 years in a patient service center environment is preferred.
• Customer service experience in a retail or service environment is highly preferred.
• Keyboard and data entry experience.