Team Member

eSports Gaming Center Team Member Company: Cooper’s eSports Gaming Center Location: 2700 Alton Parkway, Suite 237, Irvine, CA 92606 – Diamond Jamboree Position: Part-Time Team Member Schedule: Day, evening, late-night and weekend shifts available About Cooper’s Cooper’s eSports Gaming Center is a family-owned gaming center located in the heart of Irvine at Diamond Jamboree. We provide a high-energy gaming environment featuring high-performance gaming PCs, consoles, tournaments, parties, private events and community gaming events. We serve everyone from first-time gamers and families to competitive players and esports enthusiasts. Our goal is to provide an outstanding experience every time someone walks through our doors. We are looking for dependable, energetic and customer-focused people who enjoy gaming but, more importantly, enjoy helping people. The Position As a Cooper’s Team Member, you will help operate a busy gaming and entertainment center. This is a hands‑on customer‑service position that combines hospitality, gaming knowledge, basic technical support, cleaning and facility operations. This is not a position where employees spend their shifts playing games. You will be interacting with customers, assisting gamers, cleaning stations, troubleshooting equipment, helping with events and making sure the center is running properly. Some shifts can be fast‑paced, especially nights, weekends, holidays, tournaments and special events. Responsibilities Welcome guests and provide friendly, professional customer service. Help customers understand pricing, memberships, gaming options, events and center policies. Check customers in and assist them with gaming stations and accounts. Help customers launch games, connect peripherals and troubleshoot basic PC, console and gaming issues. Monitor the gaming floor and proactively assist customers who need help. Maintain a safe, welcoming and respectful environment for all guests. Professionally handle customer questions, complaints and difficult situations, with support from the Shift Lead when necessary. Clean and reset gaming stations, keyboards, mice, headsets, chairs and surrounding areas between customers. Maintain restrooms, lounges, counters and other areas of the center throughout the shift. Assist with birthday parties, tournaments, group events, private rentals and promotions. Help organize customers and gaming stations during busy periods. Restock supplies and keep the center organized. Communicate equipment problems or facility issues to management. Follow opening, closing, cash-handling and operational procedures. Work cooperatively with Shift Leads and other team members. What We’re Looking For You do not need to be a professional gamer, but you should be comfortable around gaming PCs, consoles and gaming culture. Successful team members are: Friendly and comfortable talking with customers of all ages. Dependable and punctual. Able to stay productive without being constantly directed. Comfortable working in a busy environment. Willing to clean and maintain the facility as part of the job. Patient when helping customers with technical or account issues. Able to communicate professionally when dealing with challenging customers. Comfortable working as part of a team. Able to multitask and prioritize during busy periods. Familiar with popular PC and console games. Willing to learn Cooper’s systems, games and procedures. Previous customer service, restaurant, entertainment, retail, gaming-center or technical-support experience is helpful but not required. Availability Requirements Our operating hours extend from the morning into late night, so schedule availability is an important part of our hiring decision. Applicants must: Have reliable transportation. Be able to work shifts beginning as early as approximately 8:00 AM . Be able to work shifts ending as late as approximately 3:00 AM . Have availability for some nights and weekends. Provide accurate ongoing availability during the interview and hiring process. We build our staffing and hiring decisions around the availability employees provide when they are hired. Employees are expected to maintain that availability. We understand that school schedules can change, and we will make reasonable efforts to work with legitimate school‑schedule changes when possible. Day, evening, closing and weekend shifts are available. Availability for late-night and weekend shifts is especially valuable. Position Expectations Because Cooper’s is open late and can become very busy, we are looking for team members who understand that: Closing shifts may extend into the early morning. Weekend shifts can be high‑volume and fast‑paced. Employees may work a combination of customer service, cleaning, technical support and event duties during the same shift. Employees are expected to remain engaged and productive throughout their shift. Shift Leads are on duty to help manage operations and elevate customer issues when needed. Hours may vary based on availability and business needs, and full‑time hours are not guaranteed. Benefits & Perks Competitive hourly pay. Performance‑based opportunities and advancement potential. Employee access to a large, high‑performance gaming environment. Employee gaming benefits and discounts. Discounts on select events and merchandise. Hands‑on experience with gaming PCs, consoles, tournaments and esports events. Training in customer service, gaming‑center operations and basic technical troubleshooting. Opportunities to assist with tournaments, gaming events, parties and large private events. A unique workplace surrounded by gaming and esports. #J-18808-Ljbffr Powerhouse ESports Inc