Patient Care Specialist

Overview Full‑Time Patient Care Specialist at Sentara Urgent Care Town Center. This is an on‑site position in Virginia Beach, VA. Swing shift. Clinic hours Monday‑Friday 8:00 AM‑8:00 PM; Saturday and Sunday 8:00 AM‑4:00 PM. Staff rotates shifts. Responsibilities Provide non‑clinical support within a physician's office and ensure an excellent patient experience. Answer phones, schedule appointments, and respond to patient questions. Perform other complex administrative tasks to support patient care delivery. Qualifications High School Diploma (required). Associate degree or higher in lieu of required experience may be considered. 3 years customer‑service experience (required). 1 year experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third‑party payers (required). Benefits Medical, dental, and vision plans. Adoption, fertility and surrogacy reimbursement up to $10,000. Paid time off and sick leave. Paid parental and family caregiver leave. Emergency backup care. Long‑term, short‑term disability, and critical illness plans. Life insurance. 401(k)/403(b) with employer match. Tuition assistance – $5,250 per year. Student debt pay down – $10,000. Reimbursement for certifications and free access to CEUs and professional development. Pet insurance. Legal resources plan. Opportunity to earn an annual discretionary bonus if eligibility criteria are met. Equal Opportunity Statement Sentara Health is an equal‑opportunity employer and prides itself on diversity, inclusion, and belonging. The workforce reflects the communities it serves. #J-18808-Ljbffr