Advocate - Contact Center Sales and Service

Overview Oncourse Home Solutions, also operated as American Water Resources, is a trusted home protection provider helping homeowners across the country protect what matters most. We are a $500 million organization backed by private equity firm Apax Partners, serving 2 million customers across 43 states. We partner with 25+ utilities and municipalities (and growing!) to provide customized solutions tailored to any community - delivering real value where people live. We help homeowners protect the essential systems that keep their homes running - from HVAC, appliances, and electrical to water, sewer, gas lines, and more - so they can avoid the stress and financial impact of unexpected repairs. Our work helps homeowners stay safe, comfortable, and confident in their homes every day. At Oncourse, our people are what makes that possible. We call ourselves SUPERs - Successful, United, Progressive, Empathetic, and Reliable - because that's how we show up for our customers and for each other. We invest in our employees through competitive benefits, an inclusive culture, and employee-led resource groups that strengthen connection, community, and belonging across the company. Responsibilities Sales & Customer Engagement: Sell home warranty, protection plans, and energy related services to new and existing customers through inbound and outbound calls. Identify customer needs and confidently recommend products that provide clear value. Consistently meet and exceed daily, weekly, and monthly sales targets. Use proven sales techniques including upselling, cross selling, outbound selling, and objection handling. Customer Experience & Operations: Deliver professional, consultative conversations that build trust and rapport. Accurately document customer interactions, sales details, and follow-up actions in CRM systems. Navigate multiple systems quickly while maintaining accuracy and strong attention to detail. Collaborate with supervisors and coaches to continually improve performance, technique, and customer engagement. Role Details: This is a fully in-office role (Monday–Friday) in Naperville, IL. Our performance-based commission structure rewards driven sellers who exceed goals while serving customers with integrity. Qualifications 2+ years of sales experience in retail, contact center, or similar customer-facing environment. Proven call center sales experience with service plans, home warranty products, or subscription-based offerings. Proven experience achieving or exceeding sales goals. High energy, resilient, and motivated by earning commission. Strong communication skills: verbal, written, and digital. Comfortable following sales scripts, product guidelines, and structured workflows while maintaining a natural, customer-focused selling style. Ability to multitask while maintaining accuracy and professionalism. Drive revenue through high quality sales conversations (inbound & outbound). Follow standardized processes, scripts, and compliance guidelines. Demonstrate strong product knowledge and articulate benefits effectively. Maintain a thorough understanding of claims and transfer processes to support customer inquiries. Adapt quickly to coaching, feedback, and changing priorities. Nice to Have: Contact center experience in a high-volume setting. Familiarity with HVAC systems, home warranty products, or utility services. Bilingual (Spanish). Experience with CRM platforms such as Salesforce or HubSpot. Track record of exceeding quotas in performance-driven environments. Education: Associates, High School Diploma or GED or equivalent experience required. Computer Skills for the role: Experience with CRM tools such as Salesforce or HubSpot (preferred). Compensation & Benefits We offer a compelling total rewards package that includes a competitive base salary and comprehensive benefits. The base pay for this position is $17.25 hourly. The specific pay offered will depend on qualifications, experience, education and skill set. The compensation offered may also include an annual performance-based bonus, sales incentive plan or commission target. Our benefits include but are not limited to: healthcare, life insurance, paid time off, retirement, commuter benefits, and education reimbursement. Exact compensation may vary based on skills, experience, and location. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr Oncourse Home Solutions