Bilingual Loan Support Clerk

Job Description and Duties

THIS IS A BILINGUAL POSITION. CANDIDATES MUST BE ABLE TO PASS A BILINGUAL-SPANISH FLUENCY EXAMINATION.

Under direction of the Housing Finance Officer (Single Family), the Office Technician (Typing) performs a variety of clerical duties related to the servicing of CalHFA subordinate loans to support the operations of the Single Family Loan Administration Unit, including Keep Your Home California.

Desirable Qualifications:
In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:

• Fluency in Spanish is required
• Communication skills
• Experience preparing documents for customers
• Basic experience compiling and organizing information
• Time-management skills
• Experience working in a call center or similar environment

You will find additional information about the job in the .

Working Conditions

Hybrid telework schedules are available. The amount of telework is at CalHFA’s discretion and is based on operational needs.  IN-PERSON ATTENDANCE WILL BE REQUIRED WEEKLY .

Our office is in 500 Capitol Mall , a high-rise building conveniently located in downtown Sacramento with access to public transportation (light rail and bus) and freeways (I-5, 99, and Business 80). It is one block from Downtown Commons (DOCO), the Golden 1 Center, and many restaurants. Employees also have free access to the gym located in the building.

Candidates who are new to state service will be placed at the minumum of the salary range. Bilingual positions are eligible for additional pay monthly.

Visa Sponsorship: Applicants must be authorized to work for ANY employers in the U.S. CalHFA is unable to sponsor or take over sponsorship of an employment visa.

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Special Requirements

• The position(s) require(s) the ability to type at a minimum speed as designated on the Class Specifications (link available in the additional documentation section). You must obtain a valid typing certificate confirming your ability to meet the minimum typing speed, prior to being hired. Additional information regarding acceptable typing tests is available at the CalCareers.ca.gov website.
• The position(s) require(s) fluency in the Spanish language. If the State of California does not have a current record documenting your fluency in this language, you will be required to successfully pass an approved language fluency test prior to being hired.

The Employment History section of the STD 678 Employment Application must be complete and include accurate dates, hours per week, total time worked, duties performed, and supervisor names and phone numbers.

• Applicants who fail to submit a thoroughly completed STD 678 may be disqualified.
• Resumes or other documents do not substitute the STD 678.
• Only the most qualified applicants will be invited to an interview.

Use these links to review the State Application Checklist and Supplemental Application checklist to help you understand how to complete a strong state application and address some frequently asked questions.

In order to be considered for this job, you must satisfy one of the following requirements:

BE LIST ELIGIBLE :
Successfully complete the State civil service exam for the Office Technician (Typing)classification

OR

BE TRANSFER ELIGIBLE:
Have current employment with the State of California in the same classification or in a classification that is comparable (employees who wish to be considered based on transfer eligibility must meet the minimum qualifications of the classification per DPA Rule 250)

OR

BE REINSTATEMENT ELIGIBLE: 
Have obtained previous permanent employment with the State of California in the same classification or in a classification that is comparable.

Benefits

Benefit information can be found on the CalHR website and the CalPERS website.

Minimum Qualifications

Office Technician (Typing)

Either I

One year of experience in California state service performing clerical duties at a level of responsibility equivalent to that of an Office Assistant, Range B.

Or II

Experience: Two years of experience in typing and clerical work. [Academic education above the twelfth grade may be substituted for one year of the required general experience on the basis of either (a) one year of general education being equivalent to three months of experience; or (b) one year of education of a business or commercial nature being equivalent to six months of experience. Students who are enrolled in the last semester or its equivalent of course work, which upon completion will fulfill these requirements, will be admitted to the examination, but they must submit evidence of completion before they can be considered for appointment.]

Required Application Package Documents

The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:

• Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
• Resume is optional. It may be included, but is not required.
• Supplemental Application - A response to the highlighted question below is required in order to be eligible for this position.
  Failure to follow all instructions and provide a relevant response will disqualify an applicant from consideration. Resumes, cover letters, or general statements of qualifications will  not be accepted in place of the required response.
  Your response must:
  - Be in 12-point, Times New Roman font, single-spaced
  - Be no more than one (1) page in length
  - Include the question, as it is stated below, above your response
  Describe your experience providing customer service to both English and Spanish speaking customers.

• Other - A Typing Certificate is required for this position. Please see the SPECIAL REQUIREMENTS section on the job positing for additional information. If you do not currently have a valid typing certificate, you may bypass this item, but one must be provided upon employment.