Product Designer

Overview Auctane is a family of mailing and shipping software products including ShipStation, Stamps.com, ShipStation API, Metapack, GlobalPost, and Packlink. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart. We are united by a passion to help businesses deliver—whatever their size, wherever they are, and however they operate. We enable hundreds of thousands of businesses to mail and ship billions of items worth over $200 billion annually. About The Role The Senior Product Designer performs user research, creates mockups and prototypes, validates solutions with customers, combines user research with quantitative data to drive design solutions, creates detailed specifications and guidelines for handoff to developers, and works as a member of a cross-functional team to deliver concepts through to production, ensuring their success. About The Team The Product Design team translates strategic objectives into actionable plans and designs for developers to execute. The Senior Product Designer guides product solutions and advocates for a design-driven culture. What will you be doing? Design features and improvements to ShipStation Global products, focusing on ShipStation, Stamps.com, and ShipStation API. Oversee a feature or project\'s creative process from start to finish Design mockups and prototypes to validate ideas with stakeholders and customers Research and test the impact of a new feature or product update using metrics and analytics Work closely with developers to ensure implementation is consistent with mockups Track design KPIs to ensure continued success of designs through production Generate design documentation that supports maintenance of the product and serves as a guide to understanding it. Translate ideas into user and product documentation: task flow diagrams and functional design specifications Present concepts to the company during onboarding and in company meetings Evangelize design thinking across the company to build a culture of problem-solving and raise the bar of product excellence. Collaborate with Product Managers to understand challenges and translate strategy into product improvements that benefit from design thinking Mentor junior designers with thoughtful feedback during design reviews Conduct customer research to validate ideas and identify new problems to solve. Contact users and conduct interviews to gain insight into ShipStation Global products Interact with customers via support, phone, and contextual inquiries to understand pain points Review user interactions using analytics to observe how users interact with the product What are we looking for? 5+ years of experience as a product designer or UX/UI designer at a SaaS company or product design firm Bachelor’s degree in design or related field Experience conducting or leading research initiatives Training in User Experience, User Interface, and Interaction Design Strong visual UI design skills What will make you stand out? Previous experience in the eCommerce or shipping software industry The Tech Figma Claude Dovetail Optimizely What do we offer? Hybrid work model; all team members in Austin come into the office Tue–Thu Flex time off policy for work-life balance 12 paid holidays for US employees 401k employer matching program Annual merit reviews Company events and regular team-building activities Office in central Austin with beverages and snacks Weekly catered lunches at the office Health and wellness options, including medical, dental, and vision plans On-site fitness options including Tonal Mirrors and Pelotons Employee Assistance Program with up to 8 free mental health sessions Gym discounts Education reimbursement to support professional growth Employee Referral Program Inclusive, casual, and upbeat work environment Additional Position Duties Sit for prolonged periods Utilize wrist and hands for prolonged periods Walk short distances Stand for short periods Speak and converse with others Lift up to 25 lbs without assistance Equal Opportunity Employer We are an equal opportunity employer. If you are based in California, read the ShipStation Privacy Policy for California residents. Qualifications Department: Product and Brand Design Benefits Offices: Austin, United States #J-18808-Ljbffr