Lease Up - Leasing Manager

Job Title: Leasing Manager Reports To: Community Manager Location: In Person THE OPPORTUNITY The Leasing Manager is responsible for driving occupancy, delivering exceptional customer service, and ensuring operational excellence. This role combines leadership with hands-on involvement, requiring strong organizational skills, adaptability, and a proactive approach to managing leasing operations, resident relations, and team performance. KEY JOB RESPONSIBILITIES Leasing & Resident Relation * Conduct property tours for prospective tenants and convert leads to leases. * Follow up on leads promptly and manage related tasks to maximize conversion. * Call residents for lease renewals and negotiate retention strategies. * Contact Notice-to-Vacate (NTV) residents to attempt retention. * Regroup with the team regarding resident issues requiring managerial follow-up, document all conversations and update Lease File. * Organize resident events and foster community engagement. * Maintain a strong sales focus while balancing fiscal responsibility and customer satisfaction. * Team Leadership & Task Delegation * Lead by example while empowering the leasing team to make sound decisions * Delegate tasks effectively, including: * Property email inbox * Elise AI responses * Smart Desk inquiries * CallMax communications * Unit showings * Monitor The Guarantors website daily. * Request updates from BLCs on "Anyone Home" tasks; ensure leads with no next steps are updated daily. * Provide guidance, teach efficient processes, and deliver constructive feedback * Monitor SGT units daily and update website listings. * Ensure mini models and show units are always current with availability. * Ensure tour paths and units present well and meet quality standards. * Maintain a minimum of three social media posts weekly on property platforms. Administrative & Financial Management * Read and respond to emails promptly. * Manage resident balances, move-outs, SODA's, and past resident accounts. * Collect and post rent payments accurately. * Assist RSS teams with rent collection efforts, late notices, and move-out inspections. * Monitor and address work orders exceeding 48 hours without resolution. Property Oversight * Walk the property regularly to ensure curb appeal and compliance with standards. * Inspect units-even incomplete ones-to identify vendor-related issues early. * Manage marketing initiatives and coordinate outreach with the Community Manager. * Run reports to identify areas of focus, including: * Property Diagnostic * Leasing Analytics * Delinquency Additional Expectation * Commitment to fairness and team morale through shared responsibilities, including rotating weekend schedules. * Willingness to go above and beyond, including early arrivals or late departures, to ensure operational success Training, Skills, Knowledge and/or Experience: * Proficiency in Microsoft Word, Excel, and Canva for operational tasks. * Daily use of Kingsley, Anyone Home, Encasa, and Eva AI for communication and workflow efficiency. * Utilize Knowledge Base resources for policy standards. * Effective communication and organizational skills * Ability to prioritize multiple tasks and meet deadlines in a fast-paced environment. * Adaptability and flexibility to manage changing priorities and staffing dynamics. * Positive mindset, patience, and strong team-building capabilities. * Sales-driven approach with sound decision-making skills. ", "