Occupancy Specialist

Job Description

Job Description

We are looking for an Occupancy Specialist to support housing compliance and resident-facing services for a real estate and property organization. This opportunity offers a path to a permanent role and is ideal for someone who combines strong customer service skills with experience managing tax credit and subsidy-related documentation. The person in this role will work closely with residents to gather required information, complete recertification activities, and maintain accurate records in property management systems.

Responsibilities:
• Guide residents through interviews and explain documentation needed for occupancy, subsidy, and compliance processes
• Manage annual and interim recertification files from collection through completion, ensuring deadlines are met
• Review, organize, and obtain required forms from residents and third-party sources to support eligibility verification
• Enter resident and compliance information into software systems with a high level of accuracy
• Apply knowledge of Low-Income Housing Tax Credit requirements when evaluating files and processing documentation
• Coordinate follow-up with residents and external contacts to resolve missing or incomplete information
• Maintain complete and audit-ready records related to tax credit, subsidy, and occupancy requirements• Experience working with Low-Income Housing Tax Credit (LIHTC/LITCH) programs and related compliance processes
• Background handling recertifications, subsidy documentation, or affordable housing occupancy files
• Strong attention to detail with the ability to review records for completeness and accuracy
• Customer service experience supporting residents or tenants in a service-focused setting
• Comfortable collecting documents, verifying information, and managing sensitive data confidentially
• Proficiency with data entry, order entry, or property management software systems
• Ability to prioritize daily tasks and manage deadlines in a fast-paced environment