Front Desk Associate - Sheraton

Job Description

Job Description

Love meeting new people and creating great first impressions? Join the Sheraton Duluth Hotel team as a Guest Service Associate (Front Desk Associate)! You'll be at the heart of the guest experience, helping travelers feel welcome from check-in to check-out while delivering the exceptional service Marriott is known for.

Plus, you'll enjoy amazing benefits , including discounted Marriott hotel stays for yourself, exclusive Friends & Family travel discounts, employer-paid life insurance, and a fully vested 401(k) company match program for team members age 21 and older. Turn your passion for hospitality into a rewarding career with perks that take you places!

Schedule: We are currently seeking part-time availability for various weekday & weekend shifts (7 am - 3 pm & 3-11 pm)!

Pay: $16.00 - $16.50/hour. Pay is based on several factors which vary based on position; including experience, skills, and knowledge the selected individual is bringing to the specific job.

This is a Sherman Associates owned Marriott International, Inc franchised location.

Essential Functions

• Ensures every guest is greeted and Welcomed on arrival
• Registers and book guests, verifying reservation, address, email address and credit information
• Proficient on kiosk operations to assist when necessary
• Answers all inbound calls in a professional manner
• Has an intimate knowledge of the hotel facilities and the local geographic area
• Accepts payment for guests' accounts at the time of registration and at checkout
• Maintains a house bank and make a deposit and accurate report of receipts daily
• Processes all Retail transactions for the guest
• Responsible for restocking and assuring overall cleanliness of Retail
• Issues luggage claims and check guest luggage when requested
• Takes pride in the overall look and feel of the hotel assuring cleanliness and conditions are at their peak at all times
• Respectfully listen and respond to guest complaints in an efficient and professional manner
• Completes additional duties as assigned

Minimum Requirements

• 1-2 years of experience in a public contact position
• Customer service experience in the hospitality industry strongly preferred
• Basic computer knowledge and some knowledge in word, excel, outlook, and internet
• A passion for the mission, vision, and values of Sherman Associates
• Schedule may vary due to the specific needs of the hotel