Patient Care Advocate

Job Description

Job Description

Join Community Medical Group

Community Medical Group is seeking a personable, driven, and community-focused Patient Care Advocate to join our team.

As a Patient Care Advocate, you will play a vital role in connecting seniors and community members with high-quality healthcare services. This position is responsible for building relationships within the community, educating prospective patients about Community Medical Group's healthcare model, and supporting patient enrollment and retention efforts. The ideal candidate enjoys engaging with people, developing partnerships, and making a meaningful impact on the health and well-being of the communities we serve.

Eligible employees receive a comprehensive benefits package that includes:

• 17 days of paid time off
• 11 paid holidays and one floating holiday
• Medical, dental, and vision coverage through UnitedHealthcare
• 401(k) retirement plan with company match
• Company-paid life insurance
• Opportunities for professional growth and career advancement

• Build and maintain strong relationships with seniors, community organizations, referral partners, and local businesses to generate new patient opportunities
• Educate prospective patients on Community Medical Group's services, value proposition, and healthcare model
• Conduct outreach activities in community settings, including senior centers, housing communities, health fairs, educational events, and local organizations
• Coordinate and participate in community events, presentations, health fairs, and enrollment initiatives
• Develop and maintain relationships with insurance agents, brokers, social workers, case managers, senior housing representatives, and community advocates
• Identify and pursue opportunities to increase patient engagement and membership growth in target markets
• Utilize CRM systems to manage leads, document interactions, and track outreach activities
• Create and maintain outreach plans, activity calendars, and community engagement initiatives
• Deliver presentations and educational sessions to individuals and groups regarding healthcare services and available resources
• Support prospective patients through the enrollment process and maintain engagement beyond their initial appointment
• Address patient questions, concerns, and service-related issues while providing exceptional customer service
• Collaborate with internal teams to ensure a seamless patient experience and support retention initiatives
• Maintain accurate records and reports related to outreach and membership activities
• Travel locally throughout the community to conduct outreach and relationship-building activities
• Perform additional duties as assigned

• High School Diploma or GED required; Bachelor's degree in Business, Marketing, Healthcare Administration, or a related field preferred
• Minimum of 2 years of sales, business development, community outreach, customer service, or healthcare-related experience required
• Experience working with senior populations, Medicare beneficiaries, or healthcare services preferred
• Proven ability to build and maintain professional relationships with community partners and referral sources
• Strong presentation, communication, and interpersonal skills
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced environment
• Proficiency with Microsoft Office applications required
• Experience utilizing CRM systems such as Salesforce preferred
• Strong problem-solving, negotiation, and relationship-building skills
• Ability to work independently while collaborating effectively with a team
• Valid Florida Driver's License and reliable transportation required
• Ability and willingness to travel locally within the community as needed
• Bilingual in English and Spanish or English and Creole preferred

At Community Medical Group, we're committed to improving healthcare access and outcomes for the communities we serve. As a Patient Care Advocate, you will have the opportunity to make a direct impact on patients' lives while building meaningful relationships throughout the community. Join a team that values compassion, service excellence, and professional growth while helping seniors receive the quality care they deserve.