Maintenance Supervisor

Maintenance Manager Job Summary Under the supervision of the Community Manager, the Maintenance Manager is responsible for maintaining the overall appearance and maintenance needs of the community. Responsibilities include curb appeal; supervising the maintenance staff; coordinating make‑readies and move‑in/move‑out schedules; performing general maintenance repairs; conducting preventative maintenance and overseeing the construction/rehabilitation needs of the apartment community. The Maintenance Manager will collaborate with the Community Manager for the overall property to assist the leasing staff in achieving occupancy goals and for assisting in resident retention by providing a quality living experience for residents. Essential Functions This job description is intended to identify the essential functions and requirements of this position. The incumbent may be requested to perform job‑related responsibilities and tasks other than those stated in this job description. Responsibilities Direct and supervise the daily activities of the property’s maintenance team. Apply SoCal Management's policies and procedures to all maintenance operations of the community. Prioritize work assignments and evaluate job performance of maintenance associates. Ensure all work is completed according to SoCal Management standards. Collaborate with the Community Manager to coordinate the move‑in schedule and ensure the timeliness and effective completion of all repairs for new residents. Non‑renovated unit turns must be completed in 5 days and renovated unit turns in 30 days; all turns are tracked in Yardi. Perform, schedule, and supervise maintenance repairs throughout the property including the common area amenities, resident‑occupied units, and vacant units in preparation for new resident move‑ins. Work with vendors to coordinate repairs and ensure quality work. Assist the Community Manager in obtaining proposals from vendors as needed. Manage open service requests through Yardi. Work orders must be completed in 24‑48 hours. Communicate with the Community Manager regarding the status of work and any potential issues, and report anything that may be a potential liability. Budget and maintain an up‑to‑date supply inventory of all equipment, tools, and supplies for the property. Schedule, monitor, and conduct preventative maintenance on equipment, electrical and plumbing systems, HVAC, swimming pool(s), carpentry, drywall, exterior structural elements, and appliances. Perform common area painting. Conduct monthly lighting inspections and replace lights as needed. Complete monthly and annual inspections on time and follow up on any issues needing improvement. Keep work areas, maintenance shops, storage areas, and equipment clean and well organized. Maintain a clean and attractive environment around the leasing office, clubhouse, pool, and all common areas. Picks up trash in the property and common areas, including driveways, parking lots, curbs, trash receptacles, exterior hallways, breezeways, laundry rooms, mailrooms, and other public areas. Walk the property several times a day, pick up new debris, including pet waste, and ensure pet stations are stocked and emptied. Maintain the property’s flowerbeds, plants, and grass area, and routine pool maintenance including pool furniture. Maintain clean laundry rooms, mailrooms, doors, and light fixtures throughout the property, as directed. Ensure policies, procedures, safety and compliance expectations are met. Report to the Community Manager any inoperable vehicles, leaks, mold, injury, criminal activity, and promptly submit incident reports. Provide safety training and instruction for newly hired maintenance associates. Participate in safety meetings and perform all work duties safely and efficiently, in accordance with company safety policies. Respond promptly to resident complaints, concerns, and requests. Provide input to the Community Manager for performance reviews of community maintenance associates. Ensure compliance with SoCal Management career apparel requirements and enforce compliance among maintenance associates. Supervisory Skills and Responsibilities Create a productive and inclusive work environment where the team is excited and acknowledges the importance of each role. Prioritize team tasks appropriately and handle issues effectively. Encourage creative problem‑solving. Identify strengths of each team member and support individual career development while recognizing individual and team accomplishments. Carry out supervisory responsibilities in accordance with the company’s policies and applicable laws. Conduct annual performance reviews to provide feedback, recognize quality performance, and set expectations with employees. Other Responsibilities Lead, motivate, and develop a successful staff. Comply with SoCal Management’s key control policy; secure all keys and prevent unauthorized possession. Present a professional, efficient attitude to ensure resident satisfaction while working within company guidelines. Be available for after‑hours emergency calls and/on‑call scheduled work rotations, respond promptly to emergencies, and communicate with management when a decision is needed. Ensure compliance with SoCal Management career apparel requirements and enforce compliance among maintenance associates. Perform other duties as assigned. Knowledge, Skills, and Abilities Identify and troubleshoot common problems related to electrical, plumbing, appliances, and HVAC. Interact effectively with management, co‑workers, visitors, and residents. Demonstrate superior customer service skills. Show strong attention to detail, organizational, time‑management, and problem‑solving skills. Work independently. Demonstrate knowledge of federal, state, and local laws, including Fair Housing regulations, building codes, environmental laws, and regulations. Perform basic arithmetic such as measuring, addition, subtraction, and simple calculations. Read, speak, and write in English proficiently. Work a flexible schedule that includes weekends, evenings, and holidays. Minimum Qualifications Required High school diploma required. Three years’ experience performing duties of a Maintenance Technician or related field. EPA certification required; must be obtained within 75 days of hire date. Certifications Valid California driver’s license with a clean driving record. HVAC CFC certification preferred. CPO certification preferred. EPA approval required. Computer Skills Require knowledge of computer systems and applications. Demonstrate proficiency in the use of the Internet and Internet searches; requires basic knowledge of Yardi, Microsoft Word, Excel, and Outlook. Preference for prior property management software knowledge. Requires basic typing skills and ability to use desk computers, smartphones, telephone voicemail, fax, and copy/scanning machines. Physical Requirements While performing the duties of this job, the employee is regularly required to talk and hear, use hands and fingers, feel, and reach with hands. The position is very active and requires standing or walking for long periods (up to 8 hours), bending, kneeling, stooping, crouching, crawling, and climbing all day. Employees must frequently lift and/or move items over 60 pounds with assistance; ability to lift below waist up to 59 pounds and above waist up to 36 pounds. Ability to push and pull up to 120 pounds of force. Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work schedules may vary based on demand. Working Conditions Building maintenance environment, indoor/outdoor, with exposure to moving mechanical parts and seasonal temperature changes ranging from freezing to extreme heat. May be exposed to high places, toxic or caustic chemicals, and risk of electrical shock. Employees are frequently exposed to fumes, airborne particles, dust, and other irritants. Noise level in the work environment can be loud. Moving mechanical parts and vibration. #J-18808-Ljbffr