Business Fiber Technician

Description

Do you enjoy hands-on technical work, solving problems in the field, and working directly with business customers? Are you comfortable managing installs from the physical fiber connection through the final customer handoff?

IdeaTek is looking for a Business Fiber Technician to install, configure, and support fiber and voice services for our business customers throughout Wichita and surrounding communities.

This role is heavily focused on business fiber installation and field service, with additional responsibility for VoIP and related communications systems. You’ll work in a variety of commercial environments—from construction sites and utility spaces to offices and server rooms—while serving as a knowledgeable, professional point of contact for business owners and internal partners.

A Day in the Life

Your day may start with a business fiber installation, where you’ll run and terminate fiber, install the appropriate equipment, and make sure the customer’s service is working as expected. From there, you may troubleshoot a connectivity issue, configure a VoIP phone system, replace ONT equipment, or work through a more complex commercial install.

You’ll also review service requirements before arriving on-site, coordinate with customers and internal teams, document configurations, and make sure you have the right tools and materials for each job. Every environment is different, so strong technical judgment, organization, and communication are essential.

What You’ll Do

Key responsibilities include:

• Install, configure, and repair fiber optic services for commercial and business customers.
• Independently complete business installations from the service terminal to the customer premises, including fiber drops, ONT equipment, gateways, and related hardware.
• Diagnose and resolve connectivity and service issues while minimizing disruption to customer operations.
• Install, configure, and support VoIP phone systems, including phones, related hardware, and customer-specific configurations.
• Conduct customer discovery to understand connectivity, voice, and equipment needs before and during installation.
• Review contracts, site plans, service requirements, and technical documentation to prepare for installations.
• Support advanced and complex commercial installations across a variety of business environments and infrastructure types.
• Provide a professional on-site experience and serve as a knowledgeable resource for business customers regarding fiber, gateways, WiFi, and voice services.
• Document installations, equipment configurations, troubleshooting steps, and customer-specific information for future support.
• Maintain working knowledge of aerial and underground fiber networks serving commercial areas.
• Safely operate bucket trucks and perform aerial and underground work as required.
• Ensure required tools, equipment, and materials are prepared and available for scheduled installations.
• Partner with internal teams to elevate advanced technical issues and ensure a smooth customer experience.
• Contribute to process improvement initiatives and other technical projects as needed.

What We’re Looking For

To be considered for this role, you’ll need the following required qualifications:

• 2+ years of relevant work experience in fiber, telecom, low-voltage, field service, or another hands-on technical role, with interest in supporting business customers and commercial environments.
• Valid driver’s license with no restrictions.
• Ability to work outdoors in various weather conditions and lift up to 80 lbs.
• Comfortable working in underground and aerial environments, including climbing ladders up to 32 ft.
• Ability to enter and operate a bucket truck with a weight limit of 300 lbs.
• Flexible schedule with the ability to work an on-call rotation, including nights, weekends, and holidays, as well as regular Saturdays and/or Sundays.

What Will Help You Stand Out

Preferred Qualifications:

• Experience working in telecommunications, broadband, fiber, or commercial installation environments.
• Experience working with business or commercial customers.
• Familiarity with ONTs and phone hardware.

Desired Attributes

Beyond the qualifications, these attributes are what make someone a great fit for our team:

• Technically Curious - You enjoy learning new systems, equipment, and technologies.
• Detail-Oriented - You take pride in clean installations, accurate documentation, and quality workmanship.
• Customer-Focused - You communicate professionally and understand the importance of minimizing disruption for business customers.
• Resourceful - You can assess a situation, troubleshoot effectively, and find practical solutions in the field.
• Self-Motivated - You work independently, stay organized, and follow through on commitments.
• Adaptable - You’re comfortable working across different business environments and changing priorities.
• Safety-Focused - You consistently follow company and industry safety expectations.

Why Join IdeaTek?

IdeaTek is a cutting-edge telecommunications company dedicated to bringing fast, reliable internet to underserved communities. We're a passionate team of innovators and problem-solvers committed to making a difference in the lives of our customers. At IdeaTek, we value our employees and foster a culture of collaboration, growth, and community involvement.

A few of the key ways we strive to make employees feel valued include:

• Competitive pay + bonus potential
• Medical, dental, vision, life, and 401(k) with match
• Free coaching/counseling for employees & families
• Free internet service (if available in your area) or internet reimbursement
• Tuition reimbursement for personal and professional growth
• Community engagement opportunities
• Culture that values results, effort, and integrity

Our Core Values

• We are Trustworthy - We build confidence through transparency, follow-through, and dependability.
• We count on Big Thinkers - We don’t just imagine the future—we create it with bold, actionable ideas.
• We have a Resilient Spirit - We embrace challenges, bounce back from setbacks, and keep striving for more.
• We stand on Belief - We believe everyone deserves access to technology that helps them learn, grow, and thrive.
• We foster Connectedness - Our work goes beyond broadband—we build real connections within our team and our communities.
• We drive Innovation - We’re always looking for ways to improve and redefine what's possible.

This role is not eligible for Visa sponsorship.

This role is not eligible for relocation.

Salary and benefits commensurate with experience.

Equal Opportunity Employer.

This employer uses E-Verify.