Parts Manager

Joe Duffy Group is seeking a highly organised and results-driven Parts Manager to oversee our parts department operations. In this role, you will be responsible for managing inventory, leading a small team and driving profitability while ensuring our workshop and retail customers receive exceptional service. Key Responsibilities Department Leadership & Management Team Guidance: Lead, mentor, and schedule the parts department team to ensure high performance and continuous professional development. KPI Tracking: Monitor and achieve monthly departmental targets, including sales revenue, gross profit, and inventory turnover rates. Process Optimisation: Implement and maintain efficient workflows for parts ordering, receiving, and distribution. Inventory & Stock Control Stock Optimisation: Manage inventory levels to balance maximum workshop availability with minimal obsolescence. Auditing: Oversee regular stocktakes and perpetual inventory counts to ensure data accuracy within the dealer management system (DMS). Supplier Relations: Liaison with Group procurement and approved third-party suppliers to manage lead times and return claims. Sales & Customer Service Workshop Support: Ensure the service department and technicians receive correct parts promptly to maximise workshop productivity. Trade & Retail Sales: Develop strategies to grow trade parts sales and maintain excellent relationships with local independent garages and retail customers. Issue Resolution: Handle complex customer inquiries or parts discrepancies with a focus on first-time resolution. Requirements & Qualifications Experience: Minimum of 3–5 years of experience in an automotive parts department, with at least 1–2 years in a supervisory or management role. Brand Knowledge: Prior experience working within the Group network and familiarity with the brand is highly desirable. Technical Skills: Proficiency with modern Dealer Management Systems (such as Keyloop/Drive, CDK, or similar) and strong Excel skills. Traits: Excellent organisational skills, strong financial acumen, and a customer-first mindset. Licensing: Full, clean Irish/EU driving license. #J-18808-Ljbffr