Host

Host Position

The host is the first and last point of contact for members and guests who visit our dining outlets and plays a key role in creating a welcoming dining experience. This position is responsible for greeting guests, managing reservations and waitlists, coordinating seating arrangements, and ensuring exceptional customer service throughout the guest's visit.

Duties/Responsibilities:

• Greet members and guests promptly with a friendly and professional demeanor.
• Strive to learn and greet members by name, i.e. Mr. and Mrs. Cooper
• Manage reservations, walk-in guests, and waitlists efficiently.
• Escort guests to their tables and provide menus.
• Communicate seating availability and table status with servers and management.
• Answer phone calls and assist with reservations and guest inquiries.
• Assist with to-go orders that are called in.
• Maintain accurate records of reservations and guest counts.
• Monitor dining room flow to maximize seating efficiency and guest satisfaction.
• Assist guests with special requests and accommodate special occasions when possible.
• Keep the host stand, entrance, and waiting area clean, organized, and presentable.
• Thank guests as they leave and invite them to return.
• Support restaurant staff as needed to ensure smooth operations.

Required Skills/Abilities:

Prior experience in retail, hospitality, or customer service preferred.

Professional and friendly demeanor and excellent interpersonal communication skills.

Strong attention to detail, time management, and multitasking ability.

Ability to work flexible hours, including weekends and holidays.

Physical Requirements:

Ability to stand for long periods of time

Must be able to lift up to 20lbs