Hotel Front Desk Associate

Front Desk Associate The Amaya (Fort Wayne, IN) Boutique Hotel — Design-Driven & Guest-Centered Position Overview Front Desk Associates ensure a smooth arrival, stay, and departure for our guests while embodying The Amaya’s values of calm, care, and hospitality excellence. This role includes guest interaction, operational support, problem-solving, and collaboration with housekeeping, maintenance, and leadership. You are the first impression, the steady presence, and the trusted guide for our guests. Benefits • Competitive pay • Employee discounts on hotel stays, café items, and retail • Training and development opportunities • A supportive, respectful work culture • Opportunities for advancement as the property grows Who Thrives Here Team members who succeed at The Amaya are: • Thoughtful and attentive • Warm, polished, and guest-focused • Detail-oriented • Reliable and professional • Energized by helping others and elevating everyday moments Schedule & Work Environment • Full-time positions available • Shifts may include mornings, evenings, nights, weekends, and holidays • Calm, beautifully designed workspace • Opportunities for cross-training and growth as the hotel expands Responsibilities: Guest Experience & Service • Greet guests warmly and deliver an elevated, personalized check-in/check-out experience • Assist with guest requests, local recommendations, and problem resolution • Maintain a calm, polished, and professional presence at all times • Support the Amaya welcome ritual (when applicable during peak seasons) Front Desk Operations • Manage reservations, room assignments, and payment processing • Handle phone calls, messages, and guest communications • Monitor lobby appearance and ensure a serene, well-organized environment • Coordinate with Housekeeping and Maintenance to ensure rooms and public spaces are guest-ready • Clean public spaces, assist with laundry and room inspections as needed Technology & Systems • Operate MEWS PMS and other hotel systems (training provided) • Process payments, folios, and nightly reports • Ensure accurate documentation and adherence to hotel policies Safety & Standards • Follow all security, privacy, and cash-handling procedures • Support emergency protocols and maintain awareness of guest safety • Uphold brand standards and contribute to continuous improvement Qualifications: Required • Strong customer service mindset with a warm, professional demeanor • Excellent time management, organizational, prioritization, and communication skills • Ability to multitask and remain composed in a boutique, fast-paced environment • Comfortable with computers and learning new systems Preferred • Experience in hotels, hospitality, or guest-facing roles • Familiarity with MEWS PMS or similar property management systems • Interest in design-led, wellness-oriented hospitality Compensation: $16 - $18 hourly

• Guest Experience & Service • Greet guests warmly and deliver an elevated, personalized check-in/check-out experience • Assist with guest requests, local recommendations, and problem resolution • Maintain a calm, polished, and professional presence at all times • Support the Amaya welcome ritual (when applicable during peak seasons)Front Desk Operations • Manage reservations, room assignments, and payment processing • Handle phone calls, messages, and guest communications • Monitor lobby appearance and ensure a serene, well-organized environment • Coordinate with Housekeeping and Maintenance to ensure rooms and public spaces are guest-ready • Clean public spaces, assist with laundry and room inspections as neededTechnology & Systems • Operate MEWS PMS and other hotel systems (training provided) • Process payments, folios, and nightly reports • Ensure accurate documentation and adherence to hotel policiesSafety & Standards • Follow all security, privacy, and cash-handling procedures • Support emergency protocols and maintain awareness of guest safety • Uphold brand standards and contribute to continuous improvement