Customer Service Representative

Service Coordinator

At Mossy Auto Group our employees are our most valuable asset. Our mission statement is to create an environment of high integrity & mutual respect that nurtures openness, creativity, and innovation. Every employee at Mossy is absolutely critical to its success. As a family owned and operated business we consider each employee an extension of the Mossy family. We promise to deliver the same award-winning service and value that our community has come to expect from our dealership through the years.

As the "face and voice" of the dealership - being the first exposure to the dealership for many people-you'll have the opportunity to stand out by representing the dealership that creates a very positive and uplifting client experience right off the bat.

Previous Call Center Experience Preferred

As a Service Coordinator for the Service Department, you'll:

• Field inbound calls from prospective customers who need their cars serviced and schedule reservations with the Service Department.
• Convert inbound web chat leads into appointments
• Follow up on campaigns for declines, open recalls or customer satisfaction.

In this position as the ideal Customer Service Representative, you'll wow callers with your upbeat, energetic, skillful, sincere and courteous service, so these callers will immediately feel glad they called upon hearing your voice.

Hours: Monday- Friday 8:00am-5:00pm, and every other Saturday 8AM-4PM

Employees in this position will be paid a base hourly wage ranging from $19.00/hr. to $22.00/hr.

Benefits

• Medical, Dental & Vision
• Group Insurance Plans & Discounts
• 401K Retirement Savings Plan
• Paid Vacation and Holidays
• Disability Insurance
• LAP (Life Assistance Program)
• Basic Life, Dependent & Accident Insurance
• Growth Opportunities
• Paid Training
• Employee Purchase Incentives

Responsibilities

• Mastering and following all training materials and scripts
• Developing a solid understanding of product information related to the makes and models and all major services provided by the Service Department.
• Using the various responses at the appropriate stages of a service call.
• Keeping current with the latest advertisements, including coupons, direct mail pieces and all service specials.
• Maintaining a professional code of conduct at all times.
• Providing superior customer service.
• Being punctual and adhering to your work schedule.
• Being able to manage your time.
• Adhering to the policies and procedures provided by management.

Qualifications

• Previous Call Center Experience Preferred
• An understanding of the key role the Customer Service Representative plays in the success of the company and the value the Customer Service Representative position adds to the company offering.
• The ability to be the face and voice of the company, to represent it at the highest level of professionalism, integrity and service.
• Demonstrated excellent phone skills, communication skills, both verbal and written.
• A highly professional approach and appearance, and demonstrated dedication to customer service
• The ability to handle difficult callers in order to reach a smooth, peaceful and mutually satisfying resolution
• A demonstrated ability to confidently and skillfully use a computer and computer software.
• An ability and willingness to be flexible to handle multiple tasks.
• A bilingual language ability would be a plus (Spanish)
• High school diploma or the equivalent.

Our company is committed to hiring a diverse and qualified workforce. We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information. We are an equal opportunity employer and drug-free workplace. Offers of employment contingent upon successfully passing background screening (incl. criminal background check, review of motor vehicle records, verification of SSN and passing drug test at a certified testing facility.