Personal Travel Consultant

GROW YOUR CAREER WITH US
At Norwegian Cruise Line Holdings (NCLH), we know our future success depends on our ability to attract and retain the very best talent. Our brands deliver vacations of a lifetime with innovative product offerings, a high level of service and unique guest experiences aboard each vessel and we're continually seeking applicants who are passionate about hospitality and committed to being their personal best. As you learn more about our company, we think you will agree that there is no better time than now to become a member of the NCLH family!


APPLY ONLINE
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JOB SUMMARY:

• Promote and sell Regent Seven Seas Cruise sailings to direct customers by handling inbound and outbound calls.
• The Personal Travel Consultant's goal is to drive greater profitability in sales and service while building first time customer business along with creating repeat customers..

POSITION RESPONSIBILITIES:

• Provide detailed information to passengers as it relates to cruise reservations, including but not limited to payment requirements; cancellation policies; air, hotel, transfers, land programs, shore excursions; and shipboard services.
• Learn and retain complex information regarding each sailing and ship.
• Obtain accurate and necessary authorization for payments and ensure confidentiality and security measures are in place, ensuring RSSC policy and procedures are adhered to.
• When necessary, provide travel requirement information including customs regulations, required papers (passport, visas, and certificates of vaccinations), and currency.
• Utilize salesforce.com to attain accurate client database and follow outbound call processes.
• Consistently follow up with guests to close options, payment requirements, rebooking opportunities, and other sales opportunities.
• Provide advice on destinations and make arrangements for transportations, hotel accommodations, shore excursions, and recreation.
• As well as advise on weather conditions, restaurants, and tourist attractions.
• Perform other job related functions as assigned..

EDUCATION:

• High School Diploma or equivalent
• College degree preferred

EXPERIENCE:

• Minimum 6-month sales experience in cruise, travel or hospitality industry..

KNOWLEDGE & SKILLS:

• Must have a great and positive attitude
• Able to meet deadlines and work within a fast paced, multi-tasked environment
• Outstanding organizational skills and high attention to detail and sense of urgency
• Proactive work ethic and team player who is also able to work independently to build and maintain client relationships
• Possess strong written and verbal communication skills to effectively communicate with guests, co-workers and colleagues
• Demonstrates teamwork and ability to handle difficult situations effectively
• Proficient in MS Office applications including Power Point, Excel, and Word
• Working knowledge of SalesForce
• com or CRM system preferred

ABOUT NCLH
Norwegian Cruise Line Holdings Ltd. (NYSE: NCLH) is a leading global cruise company which operates the Norwegian Cruise Line®, Oceania Cruises® and Regent Seven Seas Cruises® brands. The combined brands currently operate 32 ships, employ over 35,000 shipboard crew from more than 110 different countries and visit approximately 700 different port destination each year.

LEARN MORE ABOUT OUR COMPANY:

At a Glance
Brand Overview
Norwegian Cruise Line
Oceania Cruises
Regent Seven Seas Cruises

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EQUAL OPPORTUNITY EMPLOYER

It is Norwegian Cruise Line Holding's policy not to discriminate against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, and marital or veteran status.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.