Automotive Service Advisor

Service Advisor PositionLakeview Ford is looking for a Service Advisor to join our growing team! The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled.Lakeview Ford-Lincoln is a family-owned company striving constantly to discover new and innovative ways to weave our dealership into the fabric of the communities surrounding Battle Creek. While supporting numerous local and school charities, we are ever-present at events where we have an opportunity to reinforce our brand, our love for what we do, and our commitment to being more than just another car dealership.Benefits:MedicalDentalVisionShort term disabilityLife Insurance401KAccident AdvantageID ProtectionHSACompetitive CompensationService Advisor Responsibilities:Greet customers promptlyObtain customer and vehicle informationClearly report all vehicle symptoms as described by the customerDetermine and recommend maintenance based on age, mileage and history of vehiclePrepare a complete and accurate estimate of cost for labor and partsEstablish follow up timeMonitor the progress of each vehicle throughout the day, and update customers frequentlyVerify that the final invoice reconciles with the work performed on the repair orderExplain all completed work and charges to customersService Advisor Requirements:Proven record of achieving exceptional customer satisfactionPast experience as a service advisor, assistant lane manager or service consultantAbove-average energy levelA desire for a long-term career with a growing organizationPersonal and professional integrityComputer skills and willingness to learn new programsWe are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.