Bilingual Clinical Support Specialist

Important Notice: Please be aware of recruiting scams — Vheda Health will never ask for sensitive, personal information or payment information during the hiring process. Further, Vheda Health will only contact eligible candidates (who apply for an eligible role) from our domain — vheda.com. All active career postings can be found at . About Vheda Health VhedaHealth is a leader in virtual health engagement, dedicated to improving health equity for underserved populations. With over 10 years of experience and a strong national presence, our turnkey chronic care programs provide simple access to care from anywhere, helping health plans deliver better outcomes for their members. We’re HiringaBilingual Clinical Support Specialistto Join Our Team! This full-time position is an impactful role that directly influences the lives of underserved, vulnerable, and at-riskpopulations. We are seeking candidates wholeveragetheir clinical knowledge and critical thinking skills to triage effectively, delegate tasks,identifyrisks, and close gaps in care. Your responsibilities will include contacting individuals with out-of-range vital signs or device readings, assessing their immediate health needs, reminding them of available resources, and documenting all interactions. As a Remote ClinicalSupportSpecialist, you will receive real-time data through remote patient monitoring devices and be fully supported by our online platform, ensuring the highest adherence to care plans. This role is fully remote but may require travel to our offices in Columbia, MD, up to four times per year for companywide events and meetings. Key Responsibilities Immediate Outreach:Contact members promptlyregardingout-of-range vital signs or device readings. Mobile Care Management:Assistmembers with the use of mobile care management devices. Risk Identification:Communicate with members toidentifyrisks and educate them on recommended device ranges. Health Education:Educate membersabout concerningsymptoms and options for outreach, including when to refer to the ER or alternatives. Resource Maximization:Maximize members' access to available resources foroptimalcare. Team Collaboration:Assisthealth coaches, customer service, and tech support teams as needed and collaborate with the entire care team to support members effectively. Required Qualifications Fluent in Spanish Current and active RN license. Minimum of 1-3 years of experience in a critical care setting. Understand chronic disease management and progression (e.g., Diabetes, Hypertension, Congestive Heart Failure, Asthma, COPD, Weight Management, Mental/Behavioral Health). Proficient with technology and web-based applications. Proven ability to work effectively in a remote setting,demonstratingstrong communicationand collaboration skills. Demonstrate effective communication skills with compassion and empathy. Proven ability to work effectively in a remote setting, ensuring seamless communication and collaboration with the care team. Additional Preferred Skills Previousexperience in an emergency room setting. Experience working with diverse populations. Understanding of Medicaid and/or Medicare. Experience with telephonic patient outreach. Familiarity with Motivational Interviewing techniques. Experience in care coordination or case management roles. Experience withHEDIS and/or NCQAstandards. Fluency in Spanish preferred, but notrequired. Location Preference: While this role is remote, candidates based in Florida, Illinois, and Kentucky will receive priority consideration. Benefits Competitive salary : Up to $70,000 per year Comprehensive health Insurance including medical, dental, vision, LTD, STD and life insurance 401(k) Unlimited paid time off 12 paid company holidays Engaging team events Weprovideequal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members. #J-18808-Ljbffr