Event Technical Lead, Audio Visual - DC/MD/VA (Part-Time)

Technical LeadThe Technical Lead is responsible for intermediate level set up and operation of small to large-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director, or Director of Event Technology.Key Job ResponsibilitiesEquipment OperationResponsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment.Troubleshoot technical issues and resolve problems quickly as they arise.Complies with all Company security and safety measures.Ensures equipment is secure from theft and/or damage when in use.Customer ServiceProvides excellent service and strive to exceed the expectations and needs of internal and external customers.Be a leader, mentor, and coach for other Technicians on Encore's Delivering World Class Service philosophy.Maintains a positive relationship with all clients through effective communication.Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly.Monitors events and checks in on customers throughout the day.Understands and fosters the hotel/client relationship.Technical AbilityUnderstands the technical aspects of the job and demonstrates advanced operational ability to troubleshoot and problem solve with equipment and software issues.Anticipates equipment challenges and changes in a timely and professional manner.Systems KnowledgeUnderstands company processes, follows procedures, and completes systems entry and paperwork accurately.Uses the equipment sheets to determine the equipment scheduled for set up and for strike.Interacts with other staff and outside vendors for equipment.Increases revenue by utilizing floor up-selling techniques.Work with clients to finalize invoices.As needed, work within Encore systems and applicationsJob QualificationsHigh school diploma required, Associate's degree is preferred.2-3+ years of customer service or hospitality experience is preferred.2-3+ years of audio-visual experience is required.A valid driver's license is required for team members in positions that may operate Company vehicles.Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to.External applicants must meet/validate and achieve/complete all training and certifications required for this position, within 60 days of start date.Additional DOT requirement may need to be met if applicable.Must be able to lift 50 lbs.CompetenciesDeliver World Class ServiceHospitalityOwnershipDo The Right ThingDemonstrates Self-AwarenessDrive ResultsEnsures AccountabilitySee The Big PictureDecision QualityManages ComplexityValue PeopleCollaboratesPhysical RequirementsTeam members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never.Sitting: 2-3 HoursStanding: 4-5 HoursWalking: 4-5 HoursStooping: 2-3 HoursCrawling: 2-3 HoursKneeling: 2-3 HoursBending: 2-3 HoursReaching (above your head): 2-3 HoursClimbing: 0-1 HoursGrasping: 4-5 HoursLifting Requirements0 - 15 lbs*: Continuously16 - 50 lbs*: Frequently51 - 100 lbs: OccasionallyOver 100 lbs: OccasionallyCarrying Requirements0 - 15 lbs*: Continuously16 - 50 lbs*: Frequently51 - 100 lbs: OccasionallyOver 100 lbs: NeverAuditory/Visual RequirementsClose Vision: ContinuouslyDistance Vision: ContinuouslyColor Vision: FrequentlyPeripheral Vision: OccasionallyDepth Perception: FrequentlyHearing: ContinuouslyPushing/Pulling Requirements0 - 15 lbs*: Continuously16 - 50 lbs*: Frequently51 - 100 lbs*: FrequentlyOver 100 lbs: NeverNote: The physical requirements marked with an asterisk () indicate activities performed without assistance.Work EnvironmentHotelWork is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area.WarehouseWork is performed at event venues as well as in a warehouse environment. Team members must adhere to appearance guidelines as defined by Encore based in a warehouse environment and when traveling, on an individual venue or a representation of venues in that city or area. When in the Warehouse, work will be completed in an environment with exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members may use high-end audio-visual equipment and electrical components. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays.The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.Hourly Pay Range: $18.77 - $24.40The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives.