Dental Clinical Performance Improvement Lead

Overview Are you looking for an opportunity to work in a caring and community-focused environment? At Covenant Community Care, we are a faith-based non-profit Federally Qualified Health Center serving the communities of Detroit. We have an immediate opening for a Full-time Clinical Performance Improvement Supervisor. Responsibilities Work in partnership with site supervisors, the Chief of Clinical Performance, and Medical and Dental Directors to ensure smooth operations, high-quality patient care, and compliance. Train clinical support staff, improve clinical workflow, ensure compliance, and develop procedures and training resources to achieve high-quality patient care, standardized organizational protocols, patient safety, and productivity. Specific Duties Clinical Collaboration Assist with clinical workflow oversight for Medical, Dental, Behavioral Health, Mobile, and ancillary programs. Help develop, update, and implement clinical protocols and procedures at the clinic level, and create training aids for clinical support staff. Participate in the hiring and review process for clinical support staff, support training and onboarding for newly hired staff, students, and interns. Train and re-train clinical support staff on clinical workflows and protocols to ensure patient safety, quality care, and organizational outcomes. Implement or improve workflows, and other process improvements that maintain a patient-centered model of care, support production goals, and follow internal protocols. Ensure all sites meet clinical compliance requirements monthly or as required. Assist the quality team with peer reviews, compliance and risk audits, and Quality Improvement activities quarterly; correct errors, provide retraining, and propose internal protocol changes as appropriate. Serve as a technical expert and go-to resource for assigned program areas. Develop and maintain a thorough knowledge of the clinical documentation requirements and workflows of the electronic health record system. Maintain a comprehensive understanding of best practices related to clinical protocols, workflows, patient safety, compliance, and quality. When needed, work with site supervisors and clinical leadership to maintain provider and staff coverage to meet operational requirements. Inter-Departmental Collaboration Maintain strong working relationships with site supervisors, providers, clinical staff, directors, and chief officers. Lead the process of developing internal protocols related to improving clinical workflows, patient safety, compliance, quality improvement, and clinical productivity; present proposed protocols to the appropriate Chief Officer or Committee for review and approval. Lead or participate in training activities and clinical competencies for site supervisors and appropriate clinical staff. Work with internal staff or external vendors to resolve clinical issues that arise within the EMR system or implement new clinical support tools. General Requirements Uphold the Mission of Covenant Community Care—show and share the love of God by providing integrated, affordable, and quality health care to those who need it most. Consistently perform assigned daily and general duties; meet deadlines. Regularly attend and participate in required operations, quality, and other meetings as requested. Meet established attendance criteria and start work promptly. Know and consistently implement the organization's mission, policies, protocols, and procedures. Respect and acknowledge the organization's commitment to cultural diversity through behavior, language, and actions. Work independently and demonstrate good use of time and resources. Interact with clients and staff in a manner that reflects favorably on the organization and promotes teamwork. Maintain all expirable documents up to date with HR as applicable (e.g., Driver's license, auto insurance, CPR, immunizations, personnel updates, annual training). Technology Used in This Position Clinical software includes Athena One, Dentrix Enterprise, MDHHS Community Health Automated Medicaid Processing System (CHAMPS), and AZARA DRVS. Additional software includes Microsoft Office, Microsoft 365, internet browser software, and other related software. Physical Demands Often required to sit, use hands to finger, handle, or feel, and talk or hear. Regularly required to walk; reach with hands and arms; stoop, kneel, crouch, or crawl. Must regularly lift and/or move up to 25 pounds. Specific vision abilities required include close vision and distance vision. Required to focus and perform tasks in a loud and disruptive work environment. Qualifications and Competencies High school graduate. Education & training in a clinical program (Medical/Dental Assistant, Nursing, Hygiene). CPR certified in infants, children, and adults. Minimum 2 years of Covenant Clinic experience with a demonstrated history of clinical competence and dedication to improved clinic workflows, patient safety, and quality improvement. Experience with use and navigation of EHR. Preferred: Clinical certification. Employee Risk Levels OSHA Category I – Involves exposure to blood and body fluids as this position will regularly spend time in the clinic. Benefits Comprehensive benefit program. Vacation, Sick, and Personal time (VSP). Paid holidays. 401K. Life insurance, long-term and short-term disability. Additional Information The above information is intended to describe the most important aspects of the job. It is not intended to be construed as an exhaustive list of all duties and skills required in order to perform the work. The Center reserves the right to revise or change job duties and responsibilities as the business need arises. This job description is not intended as an employment contract, implied or otherwise, and the Center continues to maintain its status as an at-will employer. If the essential functions of this position cannot be performed in a satisfactory manner by the employee, reasonable accommodation may be provided. Candidates must successfully complete a criminal background check and TB test as part of the hiring process. #J-18808-Ljbffr