Customer Support Manager

Customer Support Manager

For over 50 years, three generations have led Truck Centers, Inc. from a single store dealership into our current network of ten, full-service dealerships and two auxiliary locations proudly representing Freightliner and Western Star trucks in Illinois, Indiana, and Missouri. Our team has remained dedicated to delivering exceptional customer service in an environment that fosters collaboration, innovation, and a communal spirit of giving back. To learn more about us, visit truckcentersinc.com.

Job Description

Join Our Team as a Customer Support Manager in Morton, IL! Are you passionate about building strong relationships and delivering exceptional customer support? Truck Centers, Inc. is seeking a Customer Support Manager to join our team in Morton, IL. In this role, you'll be the essential link between our dealership teams and our valued customer accountshelping us grow our business through meaningful connections within your territory. Regular hours for this position will be Monday-Friday 8am-5pm, however, calls may need to be answered after hours and on weekends for customers.

What You'll Do:

• Analyze & Monitor: Review assigned customer accounts to identify trends and changes, watch for accounts that have gone dormant, and keep management informed of findings.
• Relationship Building: Cultivate and nurture relationships with new and existing customers to expand our market reach.
• On-Site Engagement: Visit customers bi-weekly or monthly to strengthen relationships, address potential issues, and ensure a top-notch experience.
• Responsive Support: Address customers' technical, service, and general inquiries related to their equipment, performance, or service needs.
• Collaborative Problem-Solving: Work with customers and other DTNA dealer groups to facilitate timely repairseven if they fall outside TCI's immediate area. Help customers locate quality repair options when needed.
• Warranty Expertise: Explain warranty coverage and serve as a bridge between customers and manufacturers, assisting with policy considerations or new warranty procedures.

If you have persuasive communication skills, a knack for customer service, and a proactive, solution-oriented attitude, we'd love to hear from you! Apply today and become a vital part of our team at Truck Centers, Inc.

Qualifications

What We're Looking For:

• Driving Requirements: A valid Driver's License and ability to meet insurance requirements is required; a Class B or Class A CDL with an air brake endorsement is highly preferred.
• Experience: A minimum of 5 years in mechanical or dealer service management is essential; Freightliner dealership experience and CIC Level I or II certifications are strongly preferred.
• Service Knowledge: Solid understanding of Service department operations.
• Interpersonal Skills: Strong customer service and communication skills with the ability to stay calm and effective under pressure.
• Tech-Savvy: Proficiency with tablets, computers, and MS Office software. A typing speed of at least 30 words per minute is required. Experience with Procede software is a plus!
• Independent & Proactive: Ability to work independently and manage tasks with minimal supervision.
• Travel: Willingness to travel up to 50% of the time, including some overnight trips.
• Screening: Must be willing to participate in a pre-employment background check and drug screen.

What We Offer:

• Pay Range: $66,094.08 - $99,141.12 per year with incentive eligibility
• 401(k) with company match
• Health insurance with 3 plan options to choose from, Vision Insurance, and Dental Insurance
• Paid time off including paid volunteer time
• Disability insurance
• FSA and HSA options
• Company paid Life and AD&D insurance
• Maternity leave
• Employee assistance program
• Wellness program
• Company paid uniforms

Additional Information

Truck Centers, Inc. is an equal opportunity employer (EOE). All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, disability, or protected veteran status. We believe in the Hire to Retire philosophy and invest in individuals that we believe will be valuable assets to TCI and our customers for years to come. Thus, we want to help you live well through personal and professional growth plus a multitude of benefits.

Job Location

Morton, IL