Sales Specialist

Company Overview :

As a leading mattress and furniture retailer, we believe that a good night's sleep is the key to wellness. For 60 years, we’ve been passionate about creating the ultimate sleep experience for our customers, and we are looking for an Advertising Assistant who can share our vision. We have a fun, dynamic, and diverse team of employees who work together to make our customers' dreams come true. Building on decades of experience, City Mattress is growing and innovating across all our departments. This means opportunity for you!

Why City Mattress? At City Mattress, our core values — High Performance, Customer-Centricity, Trust, and Teamwork — define who we are and how we operate. We hold ourselves to the highest standards, striving for excellence in everything we do while keeping our customers at the heart of every decision.

Wait, there’s more…

• Low turnover rate of 8% (compared to sector average of 20%*)

• Average tenure of over 7 years, more than double the industry average

• Growth is the norm - Our CEO started in the warehouse in his teen years and worked his way up!

• We have an atmosphere of open and effective communication

• We are brilliant at the basics and have a lets-get-it-done-together culture!

Job Summary: At City Mattress, we value our employees as much as we value our customers and strive for an unparalleled customer experience. We are looking for friendly, motivated, genuine professionals that appreciate exceptional customer service. The ideal candidate is looking to build a long-term career with City Mattress, with growth potential for management.

Responsibilities:

• Greet guests in our retail showroom and help them find the perfect match for their sleep comfort.

• Create an exquisite customer experience by matching customers with quality merchandise.

• Learn all of the merchandise to present the best suited products for customers.

• Assist guests with purchasing, financing, and delivery follow up.

• Provide an excellent customer experience.

• Support our culture of honesty and integrity.

• Always maintain professionalism.

• Utilize hardware/software for sales transactions, training, reporting, and other required activities.

• Work diligently toward exceeding personal sales goals.

• Maintain a clean, organized, and visually appealing showroom to support a positive customer experience.

• Ensure alertness and attentiveness throughout the entirety of your shift to maintain optimal performance.

Compensation:

This role offers a strong earning opportunity through a combination of base pay and performance incentives. The structure includes:

• Hourly base pay
• Commission on delivered sales
• Monthly bonus opportunities
• Annual sales performance bonus

Location & Training:

We provide three weeks of in-person training at one of our store locations to ensure a strong foundation in our sales approach and customer experience standards. Following training, the new hire will "float" between multiple store locations to shadow experienced sales staff and continue hands-on learning for well-rounded exposure to our culture, operations, and sales approach. After the initial few months, a store assignment will be determined based on business needs, candidate location, and overall fit. Flexibility is essential, and candidates must have reliable transportation and the ability to commute to various store locations as needed.

Qualifications and Skills:

• Natural ability to relate, connect, and build rapport with customers

• College degree preferred but not required

• 2+ years of experience in high end sales, preferably in retail

• Professional demeanor and presentation

• Excellent communication skills

• Proficiency with MS Office and assistive technology (tablets, POS system, CRM, and inventory management systems)

• A flexible schedule is needed as our retail hours include evenings, weekends, and holidays (details to be provided)

• Associates may also be required to work in any store located within their designated region, within reason.

Benefits:

• Trusted family owned company in business for 60 years
• Competitive compensation package
• Uncapped earning potential
• Comprehensive training program
• Medical, Vision, Dental insurance
• Basic and supplemental Life insurance
• 401K
• Flexible Spending Account
• Health Savings Account
• Paid vacation and PTO
• Parental leave
• Wellness incentive program
• Employee discount program on merchandise
• Referral bonus program

We are only considering candidates who currently reside within daily commuting distance. Relocation assistance is not provided.

Employment is contingent upon successful completion of a background check.

CM Management Inc. is an Equal Opportunity Employer (EEO).