Patient Services Representative

Patient Services Representative

UPMC Gastroenterology Associates is seeking a friendly, organized, and patient-focused Patient Services Representative to join our team. This role is ideal for someone who enjoys working in a fast-paced specialty practice and is passionate about providing exceptional customer service while helping patients navigate their care journey. The position supports both front office operations and surgery scheduling activities within a collaborative gastroenterology practice.

Location

UPMC Gastroenterology Associates

• 899 Poplar Church Road, Camp Hill, PA
• 2035 Technology Parkway, Suite 200, Mechanicsburg, PA

Travel between both practice locations is required on a scheduled basis.

Schedule

• Full-Time
• Onsite position
• Day shift
• Hours vary between 7:30 a.m. and 5:00 p.m.
• Travel between Camp Hill and Mechanicsburg offices as scheduled.

Why Join UPMC Gastroenterology Associates?

• Collaborative and supportive team environment
• Opportunity to work in a busy specialty practice
• Variety in daily responsibilities
• Direct impact on patient experience and access to care
• Opportunity to develop expertise in surgery scheduling and specialty practice operations

Join UPMC Gastroenterology Associates and become part of a dedicated team committed to delivering outstanding patient care through teamwork, compassion, and exceptional service.

• Provide a warm, welcoming greeting to all patients.
• Guide patients through the use of self-arrival technology or check patients in at the front desk based on their individual preferences.
• Collect copayments and any other applicable patient payments at the point of service.
• Confirm and update patient registration information at checkout.
• Schedule follow-up appointments within the practice at checkout.
• Schedule or connect patients with appropriate resources for ancillary services at checkout.
• Help patients navigate the healthcare system by providing clear, understandable instructions and following up on unresolved questions or needs to ensure continuity of care.
• Understand the principles of service recovery and take appropriate action to address concerns and restore a positive patient experience when service expectations are not met.
• Register patients in the Biometrics (fingerprint recognition) program and explain its benefits.
• Promote the MyUPMC patient portal and assist patients with registration when applicable.
• Educate patients regarding their financial responsibility and connect them with advocacy resources as needed.
• Confirm and verify insurance benefits with appropriate carriers through online verification systems or telephone inquiries.
• Obtain patient or family member signatures for consent to treatment and financial responsibility in accordance with Health Insurance Portability and Accountability Act (HIPAA) regulations.
• Appropriately distribute and triage phone calls to other departments and clinical providers.
• Assist with administrative office duties, including scanning medical records and faxing documents.
• Remain knowledgeable about the navigation and usability of the UPMC Patient Portal and confidently communicate information patients need to successfully access health information and care services.

• Completion of high school graduate or equivalent is required.
• Experience with personal computer-based applications, other various office equipment and proficient typing skills are preferred.
• Two years of experience in a medical / billing / fiscal or customer service function is preferred.
• Knowledge of medical terminology is preferred. Prior experience with Medipac, Epic, or other health records systems is preferred.
• Act 34
• UPMC is an Equal Opportunity Employer/Disability/Veteran