Shift Leader

Position Overview As a Shift Leader at our fast casual Asian restaurant, you will blend genuine hospitality with a sales-driven mindset while ensuring operational excellence. You’ll lead both front-of-house and back-of-house teams, hold staff accountable to established systems, and drive guest satisfaction and revenue on every shift. Key Responsibilities Deliver exceptional hospitality by coaching the team to follow the G.U.E.S.T. framework for every guest interaction Drive sales through thoughtful upselling, suggestive pairings, and reinforcing menu highlights Enforce standard operating procedures for food safety, station setup, and service flow Supervise FOH and BOH staff: assign roles, monitor performance, and provide real-time feedback Conduct shift briefings and ensure team members understand daily goals, specials, and promotions Monitor check times, ticket accuracy, and order completion to meet service benchmarks Complete opening and closing duties, including cash reconciliation and shift reports Identify coaching opportunities and collaborate with management on training plans Assist with inventory counts, stock levels, and ordering when required Qualifications 2+ years of experience in a fast-paced restaurant environment, including supervisory responsibilities Proven track record of delivering hospitality excellence and meeting sales targets Strong knowledge of restaurant systems and SOPs, with a focus on accountability and consistency Excellent communication, leadership, and conflict-resolution skills Ability to multitask under pressure and adapt to changing priorities Availability to work flexible shifts, including mornings, evenings, weekends, and holidays Food Safety Certification (or willingness to obtain) What We Offer Competitive hourly wage, benefits, plus sales-incentive bonuses Employee meal discounts and complimentary shift meals Ongoing hospitality and sales training—including G.U.E.S.T. workshops Career advancement pathways into supervisory or management roles A supportive culture that celebrates teamwork and guest-first service Ready to blend exceptional hospitality with sales savvy? Apply now and help us deliver unforgettable experiences—one guest at a time. #J-18808-Ljbffr