Retail Project / Install Manager

Job Description

Job Description

Key Responsibilities

• Maintain and update all active projects to ensure accuracy and visibility
• Coordinate and schedule property inspections
• Conduct daily walks of retail lots and model homes to ensure cleanliness, presentation, and readiness
• Partner with Sales to communicate deal status, timelines, and potential risks
• Follow up with vendors and contractors to ensure work is progressing as scheduled
• Proactively identify risks and implement solutions to prevent project delays

• Provide detailed status updates on all homes within the pipeline
• Manage and track County and City permit processes
• Ensure all retail customers receive clear and accurate installation timelines (set, trim, completion)
• Review and resolve outstanding factory service orders
• Conduct audits of lot conditions, including models, signage, and landscaping
• Partner with the General Manager to align on priorities, escalations, and high-risk projects

Key Performance Indicators (KPIs)

• On-time completion of home installations
• Reduction and timely closure of punch list items
• Customer satisfaction throughout the installation process
• Maintenance of clean, show-ready retail lots and model homes
• Vendor performance, accountability, and adherence to timelines
• Cycle time from sale to move-in ready completion

Core Expectations (Non-Negotiables)

• Maintain clean, organized, and show-ready models and Sales Center at all times
• Ensure consistent, proactive communication with customers and Sales teams
• Meet all project timelines or escalate risks with solutions in advance
• Hold vendors accountable for performance and quality standards