Case Coordinator

Job Description

Job Description

DESCRIPTION OF DUTIES AND RESPONSIBILITIES

• Serves as a member of the Juvenile Community Corrections Team. 
• Verify/update client information to include contact details, demographics, forms, consents, etc. at the start of every engagement. 
• Monitor contract compliance.
• Maintain caseload of participants and appropriate case records.
• Ensure that all billing and recording functions are conducted in compliance with all ethical and legal standards. 
• Attend all required case review and staff meetings of the Community Corrections Program and GCLC. 
• Assist the Community Corrections Supervisor in the referral process and the development of community service placements as needed. 
• Serve as an advocate of the program and the participants in the community. 
• Responsible for ensuring that all GCLC and CYFD policies and procedures are followed during the provision of Community Corrections services. 
• Assist with special community services when needed. 
• Maintain confidentiality for all information regarding clients, staff, physicians, and GCLC obtained as a result of employment at GCLC. 
• All other duties as assigned by the Director of Community Services or Chief Executive Officer (CEO).

QUALIFICATIONS

Minimum

• Associate’s degree from an Accredited University in psychology, social work, sociology or other related field with two (2) years of experience working with target population.
  • Waiver may be given for a high school diploma or high school equivalent with four (4) years working with target population.
• Commitment to the highest ethical standards of the profession.
• Maintains confidentiality and discretion as a rule.
• Meets specified deadlines and manages time effectively.
• Exhibits skills in comprehending, interpreting, and completing delegated tasks efficiently, and ask questions when something is not understood.
• Self-starter: must have the ability to work independently and follow-up on all work assignments given by the Director of Community Services.
• Ability to multi-task, prioritize and work under pressure without losing sight of objectives.
• Exemplary organizational skills.
• Must be computer literate to effectively maintain compliance with all standards and requirements.
• Professional communication skills in a timely manner (24 hours or less).
• Respond all emails and correspondence (voice messages, telephone encounters and messages). 
• Keep the Director of Community Services informed of changes in clients’ physical and mental health status, urgent issues, and questions about confidentiality.
• Must pass required background checks and drug screenings.
• Maintain a valid and unrestricted NM Driver’s License.
• Must be able to use personal vehicle over course of employment.
• Maintain valid and sufficient personal automobile insurance.

Preferred

• Previous work providing in-home or community-based mental health or case management services.
• Experience with medically integrated mental health services.
• Fluency in English and Spanish, both verbal and written.

PHYSICAL REQUIREMENTS

• Prolonged periods of sitting at a desk and working on a computer. 
• May be required to stand for prolonged periods of time, climb stairs, and perform strenuous activity.
• Physically able to perform Crisis Prevention Intervention (CPI) techniques to include physically controlling residents. 
• Must be able to lift and push up to 50 pounds at times.
• Hearing and vision abilities within normal range (corrected) to drive safely and to observe and communicate with passengers.
• Must be able to assist passengers when needed.

CONDITIONS OF WORK

Hiring and promotion will be accomplished in compliance with Guidance Center's Personnel Policies and Procedures. This position is non-exempt under the Fair Labor Standards Act. Requires a minimum 40 hours per week. Hours and/or days may vary according to need. Overtime (time and 1/2) will be paid for hours worked in excess of 40 hours per week. Travel is required of employees for delivery of services, training, or conferences. Personal transportation is mandatory.

Guidance Center of Lea County, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.