Parts Specialist

As Parts Specialist you will ensure and maintain a high level of customer service by taking ownership of inquiries and coordinating the quotation and order fulfillment process. You will serve as the point of contact for customers, distributors, and prospects and be responsible for parts quoting, order entry, and customer support for an assigned territory. As a part of the Atlas Copco team, this individual will contribute to positive Company branding by projecting a knowledgeable, professional, and customer-oriented image to customers. Provide accurate product availability and pricing over the phone and through formal quote generation. Demonstrate excellent organizational and communication skills in handling customers' inquiries and concerns relating to products, technical specifications, and compatibility. Review and verify the accuracy of customer orders received via phone, email, or portal and reconcile with quotations database for order entry. Work with warehouse and vendors to provide order status, delivery/shipment dates, and order tracking to meet customer needs. Maintain records associated with quote and order transactions. Research and resolve order discrepancies and delivery issues. Assist with customer After-Sales Support inquiries and requests to include Returns, Warranties, Claims, and Billing. Provide operational support to outside sales teams and management. Perform quote or lead follow-up activities Demonstrate an attitude of service by interacting with external and internal customers in a professional, helpful, and courteous manner. Required experience: High school or equivalent required. Some college preferred. Minimum 3-5 years of experience of customer service, quote generation, and order entry required. Previous experience with CRMs and ERPs such as C4C, Salesforce, SAP, Oracle required. Demonstrated proficiency in MS Office suite including Excel, Outlook, and Word with a minimum typing speed of 50 WPM required. Excellent written and verbal communication skills. Fluent in Spanish a plus (reading, writing, speaking) Comfortable performing high volume, repetitive tasks with accurate data entry skills and excellent follow-up habits. A strong customer focus and collaboration skills. Ability to problem-solve, multi-task, and manage time efficiently. Must be a self-starter with ability to work with minimal supervision as an individual contributor as well as part of a team. #J-18808-Ljbffr