Client Access Representative

Company Overview The mission of the Colorado Coalition for the Homeless is to work collaboratively toward the prevention of homelessness and the creation of lasting solutions for homeless and at‑risk families, children, and individuals throughout Colorado. The Coalition advocates for and provides a continuum of housing and a variety of services to improve the health, well‑being, and stability of those it serves. Our Philosophy of Service Honoring the inherent dignity of those we serve, affirming their capabilities and fostering their hope that a better life is possible. Building strong, caring and trauma‑informed communities through the integration of housing, health care and supportive services. Advocating for social and racial equity, inclusion and diversity, and challenging the status quo in partnership with our workforce members and those we serve. Achieving excellence through continuous quality assurance, innovation and professional development. Using resources judiciously and effectively. Client Access Representative Client Access Representative plays a pivotal role within a dynamic, interdisciplinary care team, serving as a critical liaison between clients, patients and partners. The role is the front desk contact for the Coalition’s publicly accessible sites, managing the lobby setting, greeting and directing clients, vendors and visitors, and performing various customer‑service and office tasks. This position requires a high level of autonomy, discretion and adaptability, encompassing responsibilities such as client registration, insurance verification, health information management and front desk operations. As a front‑line ambassador, the representative ensures every client interaction is welcoming, respectful and aligned with the Coalition’s mission, vision and values. Responsibilities Serves as the first point of contact for patients, clients, visitors and vendors, providing a professional, trauma‑informed and culturally responsive experience. Independently initiates and completes comprehensive client registration processes, including verifying insurance coverage, creating health records, scheduling appointments and accurately entering client data into the electronic health record. Conducts insurance status verification and connects clients to internal insurance enrollment resources when necessary, ensuring continuity of care and financial accessibility. Provides coverage across multiple client access sites in the Denver Metro Area, demonstrating flexibility and cross‑functional competency; staffs other client access sites when coverage needs arise. Maintains and manages health records in compliance with HIPAA and organizational protocols, including scanning, indexing, archiving and secure destruction of sensitive information. Processes requests for disclosure of protected health information, ensuring full legal compliance and safeguarding client confidentiality. Schedules and checks in client appointments. Makes daily reminder calls to support appointment adherence and client engagement, ensuring continuity of care. Facilitates communication between clients, providers and internal departments to support integrated care and wrap‑around service delivery. Assists clients with questions and concerns, provides directions to access Coalition services and homeless resources, and connects clients to community service providers. Performs other job duties as assigned. Qualifications Valid driver’s license required. This requirement may be waived based on overall candidate experience and current needs. High school diploma or equivalent required. Previous customer service, front desk or medical office experience preferred. Experience working with vulnerable or underserved populations strongly preferred. Bilingual English/Spanish speaking required. Knowledge, Skills and Abilities Strong critical thinking, conflict resolution and decision‑making skills in high‑pressure environments. Exceptional customer service and interpersonal communication, with emotional intelligence and cultural humility. Ability to organize, prioritize and manage multiple tasks in a fast‑paced environment with frequent client interaction. Strong interpersonal skills to respectfully interact with individuals exhibiting a wide range of behaviors. Ability to implement de‑escalation and crisis intervention techniques with situational awareness. Awareness and application of Trauma‑Informed Care practices. Legal and Accommodation Statement Employee must be able to perform essential job functions with or without reasonable accommodation and without posing a direct threat to safety or health of self or others. To perform this job successfully, an individual must be able to perform each essential function satisfactorily. Employee will perform job according to applicable laws. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Benefits We offer a full suite of benefits for eligible employees and their dependents. We’re proud to offer same‑and opposite‑sex domestic partner coverage. Health Insurance – HMO or PPO Dental plans, vision insurance, flexible spending accounts, supplemental life insurance Company paid basic life and AD&D insurance coverage, Employee Assistance Program, 403(b) retirement savings matching Extensive paid time‑off, including holidays, sick leave and vacation EEO Statement The Colorado Coalition for the Homeless is committed to delivering services, making employment‑related decisions, selecting volunteers and selecting vendors without regard to age over 40, race, sex, color, religion, creed, national origin, ancestry, disability, genetic information, marital status, sexual orientation, gender identity, gender expression, pregnancy, medical condition related to pregnancy, military status or any other applicable status protected by law. #J-18808-Ljbffr