Senior Community Manager - Westgate

Job Type


Full-time

Description

Company Overview:

Vidalta Residential, founded in 2015, isn't just a Community management organization; we're creators of exceptional living experiences in the multifamily sector. Driven by an unyielding commitment to excellence and a 'resident and employee first' philosophy, our core mission is to set unparalleled standards in every community we touch. With a substantial, thriving portfolio spanning the Southern United States, we meticulously cultivate welcoming, inclusive environments where residents genuinely feel pride in calling their apartment a home.

Vidalta stands out as a top employer and a consistent industry champion. We foster a high-performance culture powered by collaborative teamwork, continuous professional development, and a shared, fiery passion for outstanding service and sustainable solutions. Our undeniable success is the product of our positive attitudes, profound dedication, and an ingrained commitment to consistently going above and beyond. These foundational principles ensure Vidalta Residential is not just a winning company, but the benchmark for operational excellence in Community management.

Position Overview

The Senior Community Manager is responsible for the comprehensive oversight of daily operations, financial performance, and community engagement. This role requires a proven blend of strategic leadership, superior customer service, financial acumen, and operational efficiency. This role is seen as a leader and mentor amongst their peers. The primary objective is to maximize resident satisfaction, enhance property value, and ensure the achievement of organizational goals.

Key Responsibilities

Team Leadership and Development

• Lead, mentor, and motivate a diverse team, including Community Managers, Assistant Managers, and maintenance personnel across multiple sites.
• Conduct regular performance reviews, one-on-one meetings, and structured training sessions to foster professional growth and ensure the consistent application of operational standards.
• Develop and implement strategic staffing plans, including recruitment, onboarding, and scheduling, to ensure optimal coverage and expertise.
• Cultivate a positive, collaborative, and resident-focused work environment.

Financial Management and Performance

• Prepare, manage, and continuously monitor the annual operating budgets for all assigned properties.
• Conduct thorough analysis of monthly financial reports, identify variances, and execute strategies to optimize revenue, control expenses, and enhance Net Operating Income (NOI).
• Collaborates with the revenue management team, providing strategic feedback regarding pricing, leasing velocity targets, rent collection processes, and delinquency reduction initiatives.
• Approve expenditures and ensure strict adherence to all corporate procurement policies.

Property Operations and Maintenance

• Ensure the community is consistently maintained to the highest standards of safety, cleanliness, and curb appeal.
• Assists with capital improvement projects, collaborating with contractors and internal teams to guarantee timely completion and adherence to budget.
• Implement and enforce all company policies and ensure compliance with local, state, and federal regulations, including all fair housing laws.
• Manage and execute emergency protocols, incident reporting procedures, and portfolio crisis management.
• Conduct regular and detailed property inspections to proactively identify and address potential risks, maintenance deficiencies, and compliance issues.

Resident Relations and Community Engagement

• Serve as the final point of escalation for complex resident issues, concerns, and disputes, ensuring prompt, satisfactory, and permanent resolutions.
• Develop, implement, and manage comprehensive resident retention programs, community events, and communication strategies to foster a strong sense of community.
• Monitor and analyze resident feedback (surveys, reviews) and implement actionable strategies to continuously improve the resident experience and satisfaction scores.
• Oversee the efficient and effective execution of the entire lease renewal process.

Leasing and Marketing

• Continuously monitor local market trends, competitive pricing, and occupancy rates to develop and refine effective marketing and leasing strategies.
• Ensure the leasing team is expertly trained on advanced sales techniques, property features, and all compliance requirements.
• Oversee the community's online reputation management and social media presence.

Requirements

Education and Experience

• Bachelor's degree is preferred; a High School Diploma or equivalent is required. Relevant experience will be considered.
• A minimum of 5 - 8 years of progressive experience in property management is required, with at least three (3) years in a management or supervisory role overseeing multiple properties or a large-scale community.
• A Certified Property Manager (CPM) or other relevant professional certification (e.g., ARM, CAM) is highly desirable.

Skills and Competencies

• Leadership: Demonstrated ability to strategically lead, motivate, and manage a diverse team to achieve measurable, superior results.
• Financial Acumen: Exceptional understanding of budgeting, financial reporting, variance analysis, and complex cash flow management.
• Customer Focus: Unwavering commitment to providing exceptional service and a proven track record of effectively resolving escalated customer issues.
• Communication: Outstanding written and verbal communication skills, including professional correspondence and public speaking for staff and executive presentations.
• Technical Proficiency: Advanced proficiency in industry-standard property management software (e.g., Yardi, RealPage, Entrata) and the Microsoft Office Suite (Word, Excel, Outlook).
• Problem-Solving: Proven ability to analyze complex operational and personnel situations, make sound and timely decisions, and manage high-stakes conflict effectively.