File Transfer Engineer (MFT)

Job Description

We’re Hiring: File Transfer Engineer (MFT) | w2

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Locations: Charlotte, NC | Minneapolis, MN | Chandler, AZ | Dallas, TX | Des Moines, IA

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Work Model: Hybrid – 3 Days Onsite / 2 Days Work From Home

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Duration: 24 Months

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Top Skills

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• Axway SecureTransport (AXST)
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• Connect / IBM Connect (NDM)
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• Scripting & Automation – Python, Ansible, Bash, or PowerShell
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• Production Support
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• AutoSys
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Job Description

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We are seeking a File Transfer Engineer (MFT) to provide Level 2 operational support for managed file transfer platforms and ensure secure, reliable, and stable file transfer operations.

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Key Responsibilities:

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• Provide L2 support for managed file transfer platforms, including Axway SecureTransport, Connect/NDM, Secure Proxy, and similar tools.
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• Monitor and respond to L1 alerts and ServiceNow incidents within defined SLAs.
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• Execute operational runbooks for service restarts, workflow validations, certificate renewals, and production requests.
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• Perform incident triage, troubleshooting, root cause analysis, and escalation.
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• Monitor platform health and performance to identify potential issues proactively.
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• Maintain runbooks, technical documentation, and operational procedures.
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• Execute approved ServiceNow Changes, CTASKs, and SCTASKs in accordance with change management policies.
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• Collaborate with cross-functional teams during daily operations and incident resolution.
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• Identify opportunities to automate tasks and improve operational efficiency.
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✅ Required Qualifications

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• 2+ years of experience in Technology Infrastructure Engineering, Solutions, or a related field.
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• At least 1 year of hands-on technical troubleshooting experience.
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• Experience with application monitoring tools such as Splunk, AppDynamics, Grafana, or Prometheus.
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• Experience performing root cause analysis and resolving production issues.
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• Strong verbal, written, interpersonal, and technical communication skills.
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• Ability to collaborate effectively with technical teams and stakeholders at all organizational levels.
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⭐ Preferred / Desired Skills

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• Exposure to MFT tools such as Axway SecureTransport, Connect/NDM, or SFTP platforms.
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• Understanding of secure file transfer protocols, including SFTP, and related security protocols.
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• Experience reviewing certificates and supporting encrypted data transfer workflows.
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• Basic knowledge of networking concepts, TCP/IP, port connectivity testing, FTP/SFTP, and certificates.
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• Scripting or automation experience with Python, Ansible, Bash, or PowerShell.
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• Familiarity with AutoSys or other job scheduling tools.
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• Ability to document incidents, troubleshooting steps, and operational procedures clearly.
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• Bachelor’s degree in Computer Science or a related field is preferred but not required.
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Interested candidates: Please share your updated resume at View email address on ziprecruiter.com

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#Hiring #FileTransferEngineer #MFT #Axway #ConnectDirect #ProductionSupport #InfrastructureEngineering #SFTP #Automation #ITJobs