Financial Counselor

Financial CounselorFinancial Counselor Bring your passion to Texas Health So We Are Better + Together Work Location: Texas Health Denton, 3000 N Interstate 35, Denton, TX 76201 Work Hours: Full-Time; Wednesday – Sunday from 7:00am to 3:30pm Department Highlights: Great working environment with plenty of learning opportunities. Opportunity to work in a fast pace multi department environment. Ability to interact and become familiar with all other hospital departments. Friendly family-orientated environment.Qualifications Here's What You Need: Education · High School Diploma or Equivalent required. Experience · 1 year collections experience preferred. · 2 years hospital admissions experience preferred. · Other hospital and physician office experience preferred. · Medical insurance verification and scheduling experience preferred. · Birth Certifications experience preferred. Licenses and Certifications · CHAA - Certified Healthcare Access Associate Upon Hire preferred · CPI - Crisis Prevention Intervention Training 90 Days required Skills · Strong communication and interpersonal skills with a focus on customer service and patient advocacy. Ability to analyze insurance coverage, explain benefits, and solve billing issues with confidence. Tech-savvy and proficient in Epic, Meditech, Microsoft Office Suite, and financial/registration software. Strong problem-solving and critical-thinking abilities, especially in high-pressure situations. Comfortable multi-tasking in a fast-paced environment while maintaining attention to detail. Ability to work with diverse patient populations and show empathy in sensitive financial discussions. Bilingual (Spanish) preferred, but not required.What You Will Do: Patient Financial Advocacy & Counseling · Helps patients understand their insurance benefits, financial responsibilities, and available assistance programs in a compassionate and clear way. · Provides accurate cost estimates, set up payment plans, and assist with financial assistance applications. · Advocates for patients by explaining coverage options and working with external agencies to secure funding when needed. · Identifies potential coverage gaps and educate patients about their financial options before services are rendered Insurance Verification & Pre-Authorization · Verifies insurance benefits and ensure pre-authorization requirements are met before scheduled services. · Works closely with physician offices, case managers, and patients to prevent unexpected financial burdens. · Assists in resolving claim denials and explain Explanation of Benefits (EOBs) in easy-to-understand terms. · Utilizes online tools, databases, and insurance portals to ensure accurate eligibility verification. Financial Clearance & Revenue Cycle Support · Ensures a smooth patient experience by managing Financial Clearance Work queues and providing Good Faith Estimates (GFE). · Records and maintain accurate patient demographic and financial data in our electronic health records (EHR) system. · Assist patients with Medicaid applications, financial assistance forms, and public assistance programs. · Works alongside facility leadership and revenue cycle teams to maximize reimbursement and minimize financial barriers. Customer Service & Patient Experience · Applies superior customer service skills to set expectations about the patient experience and use THR principles to deliver top-tier customer service. · Maintains a friendly, professional, and empathetic approach when discussing financial matters with patients and families. · Collaborates with clinical teams and patient navigators to ensure financial processes do not delay care. · Serves as a mentor to new team members, sharing knowledge and best practices. Administrative & Compliance Responsibilities · Stays up to date on federal, state, and hospital financial policies to ensure compliance with regulations. · Participate in staff meetings, training sessions, and process improvement initiatives. · Keeps detailed records of financial discussions and transactions in patient accounts. · Identifies ways to improve financial counseling processes to create a better experience for both patients and the organization.Additional Perks of Being a Texas Health Employee: Benefits include 401(k) with match, paid time off, competitive health insurance choices, healthcare and dependent care spending account options, wellness programs to keep you and your family healthy, tuition reimbursement, a student loan repayment program and more.