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Lead Service Designer Accessible, End-to-End Solutions

Service Design Jobs

MassAbility is seeking a Principal Service Designer to transform how services are delivered to people with disabilities. You will lead the design efforts, envision end-to-end experiences, and drive a constituent-centered service design mindset across MassAbility teams and partners.

The role requires 8-10 years in service design, strong facilitation and storytelling skills, and a track record of mentoring teams in agile environments. Hybrid work with occasional travel to Area Offices is expected.

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Vacancy posted 5 days ago
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