Desktop Support Technician

Talent Software Services

Santa Fe, NM

Job Summary:

Provide desktop support to end users, ensuring reliable operation, maintenance, and connectivity of desktop systems within a Microsoft-based environment.

Key Responsibilities:

Perform PC and laptop break/fix support, including hardware and software installation, configuration, and troubleshooting
Provide end-user support via in-person, phone, email, and remote tools; respond to and resolve helpdesk tickets in a timely manner
Manage the full ticket lifecycle within a service management system, including ticket creation, updates, resolution, and escalation in accordance with SLAs
Diagnose and resolve technical issues through structured troubleshooting (analyze, identify root cause, implement solutions)
Support internal teams and collaborate with vendor support to resolve hardware and software issues
Ensure desktop systems integrate seamlessly with enterprise infrastructure, including file servers, email systems, conferencing tools, and business applications
Maintain accurate documentation of incidents, resolutions, and system changes; contribute to knowledge base articles
Prioritize and manage multiple tickets simultaneously based on urgency and business impact

Required Skills & Experience:

Hands-on experience supporting desktop environments, including hardware, operating systems, and standard applications
Strong troubleshooting skills across hardware, software, and basic networking issues
Experience working in a ticketing/service management platform (e.g., ServiceNow or similar)
Experience supporting a Microsoft environment, including Windows OS, Microsoft 365, Outlook, Teams, and Active Directory
Familiarity with basic scripting (e.g., PowerShell, PERL, or Shell) is a plus
Strong customer service and communication skills, with the ability to support both technical and non-technical users
bility to prioritize tasks, multitask, and perform effectively in a fast-paced support environment

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Vacancy posted 5 days ago

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