Senior Director, Revenue Cycle Management

Director, Revenue Cycle Management Application/Product Delivery for BJC HealthCare

BJC HealthCare is one of the largest nonprofit health care organizations in the United States, delivering services to residents primarily in the greater St. Louis, southern Illinois and southeast Missouri regions. With net revenues of $6.3billion and more than 30,000 employees, BJC serves patients and their families in urban, suburban and rural communities through its 14hospitals and multiple community health locations. Services include inpatient and outpatient care, primary care, community health and wellness, workplace health, home health, community mental health, rehabilitation, long-term care and hospice.

BJC is the largest provider of charity care, unreimbursed care and community benefits in the state of Missouri. BJC and its hospitals and health service organizations provide $785.9 million annually in community benefit. That includes $410.6 million in charity care and other financial assistance to patients to ensure medical care regardless of their ability to pay. In addition, BJC provides additional community benefits through commitments to research, emergency preparedness, regional health care safety net services, health literacy, community outreach and community health programs and regional economic development.

BJCs patients have access to the latest advances in medical science and technology through a formal affiliation between Barnes-Jewish Hospital and St. Louis Childrens Hospital with the renowned Washington University School of Medicine, which consistently ranks among the top medical schools in the country.

Role Purpose

The Director reports to the Vice President, Health Information Systems (e.g., Applications, Products) and is responsible for overseeing service delivery, as delivered through a combination of internal BJC and WashU employees and Suppliers, supporting planning and implementation of systems, financial management, and lifecycle management of the applicable platforms (Epic and integrated systems), applications, and/or products. The role has responsibilities for tracking industry trends and organizational benchmarking for areas of responsibility. This role is key in assuring that delivery agents (internal staff or suppliers) support the organization effectively by delivering according to expectations, monitoring satisfaction of delivery of the services, driving service improvement, and understanding where gaps may exist in delivery agent capabilities.

Responsibilities

• Manages individual(s) including but not limited to: onboarding and hiring, training, workload management & performance evaluations, conducting professional development plans as needed. Ensures that the productivity and actions of that group meet/support the overall operational goals of the department as established by department leadership.
• Develops and adheres to departmental staffing, revenue and/or expense budgets. Responds to changes in the business which may affect the ability to achieve the budget goals.
• Manages and develops solutions, products or services through their full life cycle from inception, growth, maturity, decline to retirement. Plans, estimates and executes systems development work to time, budget and quality targets.
• Investigates products, systems and services to assess behavior and whether this meets specified or unspecified requirements and characteristics. Specifies and designs software to meet defined requirements by following agreed design standards and principles.
• Designs and deploys software product configurations into software environments or platforms. Develops software components to deliver value to stakeholders.
• Delivers management, technical and administrative services to support and maintain live applications. Applies the processes, systems and functions required to make new and changed services and features available for use.
• Establishes rapport with key executive BJC and WashU stakeholders to ensure work priorities is aligned and understood by stakeholders. Responsible for providing executive report outs on key areas of work on behalf of the team. Creates a thriving environment for all team members.

Minimum Requirements

Education

• Bachelor's Degree

Experience

• 5-10 years

Supervisor Experience

• 2-5 years

Preferred Requirements

Education

• Master's Degree

Experience

• 10+ years

Supervisor Experience

• 5-10 years

Benefits and Legal Statement

BJC Total Rewards

At BJC were committed to providing you and your family with benefits and resources to help you manage your physical, emotional, social and financial well-being.

• Comprehensive medical, dental, vison, life insurance, and legal services available first day of the month after hire date
• Disability insurance* paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays and personal time
• Adoption assistance

*Not all benefits apply to all jobs

The above information on this description has been designed to indicate the general nature and level of work performed by employees in this position. It is not designed to contain or be interpreted as an exhaustive list of all responsibilities, duties and qualifications required of employees assigned to this job. Equal Opportunity Employer