Bilingual Patient Support Specialist - Hybrid

Updated: Today Location: Holly Springs, NC, United States Job ID: 16561-OTHLOC-C16wYfwl You are a patient-focused professional who thrives on solving problems, building trust, and delivering a positive patient experience. In this role, you will support patients, caregivers, healthcare providers, and clinic personnel within a virtual pharmaceutical contact center environment. You will serve as a key point of contact by providing timely, accurate, and empathetic support across multiple communication channels. This is a hybrid role offering flexibility to work remotely 3 days per week and onsite at our Morrisville, NC corporate office 2 days per week. In this exciting role you will… Respond to inbound calls, emails, and other patient inquiries in a timely, professional, and compliant manner Build strong relationships with patients, caregivers, healthcare providers, and clinic staff through active listening, empathy, and solution-oriented communication Identify, troubleshoot, and resolve patient concerns while escalating complex issues to appropriate internal teams when necessary Accurately document patient interactions and maintain detailed records within the contact center system Adhere to all company policies, regulatory requirements, and data privacy standards related to pharmaceutical contact center operations You are a great fit if you have… High school diploma or equivalent required 1–3 years of experience in customer service, call center operations, or a related field Bilingual in Spanish and English (written and verbal) Strong verbal and written communication skills with the ability to clearly communicate information to diverse audiences Flexibility to work adjusted schedules or additional hours, as needed We would love for you to have… Experience within the pharmaceutical, healthcare, or life sciences industry Benefits Competitive compensation package, health benefits including medical, dental, and vision coverage, 401k company match, flexible paid time off (PTO) and sick time, paid sick time eligibility may vary depending on location, and compliance with all applicable federal, state, and municipal paid sick time requirements. Syneos Health companies are affirmative action/equal opportunity employers (Minorities/Females/Veterans/Disabled). We are dedicated to building a diverse, inclusive and authentic workplace and encourage applicants with transferable skills to apply. We also encourage you to join our Talent Network to stay connected to additional career opportunities. We believe in providing an environment and culture in which our People can thrive, develop and advance. We reward and recognize our people by providing valuable benefits and a quality-of-life balance. #J-18808-Ljbffr