Operations & Program Manager

Job Description

Job Description

Overview

Canyon Ranch has been redefining wellness travel and transformative hospitality for more than 45 years. As the global leader in destination wellness, Canyon Ranch inspires lifelong well-being through world-class experts, personalized guidance, and immersive experiences that help guests live healthier, more fulfilling lives.

Now, we are entering an exciting new chapter with the opening of Canyon Ranch Austin in October 2026 — our newest wellness destination nestled in the Texas Hill Country. Designed to connect guests with nature, adventure, restoration, and personal growth, Austin will build upon the legacy established in Tucson, Lenox, and Las Vegas while creating new opportunities for exceptional talent to shape the future of wellness hospitality.

Recognized among the most outstanding hotels in the world by the Michelin Guide 2025, Canyon Ranch offers more than a career — it offers the opportunity to make a meaningful impact on the lives of others every day.

Responsibilities

WHAT YOU'LL DO AS A CANYON RANCH COLLEAGUE:

• Lead the day-to-day operations of the Health & Performance department to ensure exceptional guest experiences and seamless program delivery.
• Manage the Vitality Recovery Suite team, including hiring, coaching, scheduling, performance management, and payroll administration.
• Oversee provider schedules, workshops, lectures, and presentations to maximize operational efficiency and guest satisfaction.
• Own and manage the Health & Performance programming calendar, coordinating retreats, educational programming, workshops, and Continuing Medical Education (CME) activities.
• Collaborate with providers and cross-functional teams to coordinate room assignments, technology needs, and event logistics for on-property programming.
• Drive operational excellence by evaluating workflows, implementing process improvements, and maintaining departmental policies and standard operating procedures.
• Support departmental budgeting, inventory management, purchasing, and operational reporting to ensure efficient use of resources.
• Partner with Facilities, Engineering, IT, Revenue Management, Reservations, Accounting, Programming, and other departments to ensure smooth day-to-day operations.
• Serve as the Health & Performance Manager on Duty as needed, responding to guest requests, resolving concerns, and ensuring an exceptional Canyon Ranch experience.
• Foster a collaborative, service-focused culture while supporting the continued growth and innovation of Health & Performance programs.

Qualifications

WHAT YOU'LL NEED TO BE SUCCESSFUL:

• Bachelor's degree in Healthcare Administration, Business Administration, Hospitality Management, Exercise Science, Wellness, or a related field preferred; equivalent experience considered.
• 3-5 years of progressive leadership experience in healthcare, hospitality, wellness, or a multidisciplinary service environment.
• Demonstrated experience leading teams, managing schedules, and coordinating complex operations.
• Strong organizational and project management skills with the ability to prioritize multiple initiatives in a fast-paced environment.
• Experience developing and improving operational processes, policies, and workflows.
• Financial acumen with experience supporting budgets, inventory management, and operational reporting.
• Outstanding communication, collaboration, and interpersonal skills with a guest-first mindset.
• Proficiency with Microsoft Office and scheduling or operational management systems.
• Ability to build strong partnerships across departments while maintaining flexibility in a dynamic environment.
• Passion for health, wellness, and delivering exceptional guest experiences aligned with the Canyon Ranch philosophy.

WHAT YOU'LL RECEIVE AS A CANYON RANCH COLLEAGUE:

• Use of services and facilities including the spa, fitness classes, lectures, and overnight stays at all Canyon Ranch locations nationwide.
• Generous health plan including Health, Dental and Vision after 30 days of employment
• 25 Days of personal and holiday time off (vacation, sick and holidays)
• Supplemental Health care options (including Accidental, Critical Illness and Hospital care)
• Employer-paid life insurance and Employee Assistance Program
• Paid Maternity leave
• Opportunities for professional development within an innovative, collaborative, and mission-driven wellness organization.
• The opportunity to help shape world-class integrative health experiences while working alongside nationally recognized wellness professionals.