Senior Infrastructure & Reliability Engineer

Senior Infrastructure & Reliability Engineer

If innovation lives in your DNA and AI is already part of how you think, build, and operate — you're going to love what we're doing at KWI. You'll join a small, senior team with a real mandate to design, build, and run the systems that power retail at scale. We move fast, we automate aggressively, and we expect every engineer to multiply their impact with modern tooling. Your fingerprints will be on the platform every day.

We are a small team with a big vision: to be the premier provider of cloud technology solutions for retailers. KWI offers a complete, unified commerce solution from a single database, specifically designed to help specialty retailers grow their business. Our portfolio of customers includes Pandora, Bluemercury, Tom Ford and many other globally recognizable brands. We combine Point of Sale, Merchandising, Order Management, eCommerce, CRM, and Loss Prevention into one cloud-based platform. We are a Values and Mission driven organization, and we believe that if we develop and demonstrate leadership in our strategy, operations, and people, we will continue to drive product innovation and service excellence.

Support and operate our Linux/UNIX systems, VMware infrastructure, CI/CD pipelines, MySQL databases, and containerized workloads that serve our retail clients 24×7.

Own incidents end-to-end: triage alerts, drive root-cause analysis across the application, database, and network layers, and write the post-incident docs that stop recurrence.

Tune and operate MySQL at production scale: query analysis, replication topology, backup and recovery, and schema changes against live workloads.

Containerize and template services using Docker and infrastructure-as-code patterns to make deployments repeatable, declarative, and boring.

Improve observability across the fleet — metrics, logs, traces, and dashboards — so problems are seen before customers feel them.

Use modern AI-augmented engineering tools (Claude Code, MCP-based workflows, agentic automation) as a daily multiplier — to operate faster and extend what one engineer can deliver.

Document and mentor. Runbooks, design docs, and onboarding material aren't an afterthought here — they're how the team scales.

5+ years operating production Linux/UNIX (RHEL, CentOS/Rocky, Debian/Ubuntu) at meaningful scale.

Strong MySQL operational experience — replication, performance tuning, backups, recovery, and schema migrations.

Hands-on VMware/vSphere experience in production environments.

Java application-tier troubleshooting experience — comfortable reading thread dumps, GC logs, and heap behavior.

Solid DevOps fundamentals: Git, CI/CD pipelines, Ansible (or similar configuration management), Terraform (or similar IaC), and Docker.

Networking literacy: TCP/IP, DNS, TLS, load balancing, basic firewalling. You can read a tcpdump and a cert chain.

Comfortable scripting in Bash. Python is not required, but you should have a working understanding of programming fundamentals and be able to read, modify, and write straightforward code.

Strong troubleshooting instincts and the temperament to lead under pressure.

Real day-to-day experience using AI-augmented engineering tools (Claude, Cursor, Copilot, MCP servers, agentic workflows) — not just demos.

Experience with Datadog or comparable observability platforms.

Full Medical, Dental and Vision

Annual bonus eligible

Free gym in the building

Generous PTO policy

Summer Fridays....all year round

Tuition Reimbursement

Discount from building café

401(K) with a 50% company match (up to 6% of employee contribution)

Employee Referral Program

(1) Volunteer day each year

We understand that our teams need flexibility, which is why we follow a hybrid schedule. Our in-office days of Monday, Tuesday and Thursday, and employees are allowed to work remotely on Wednesdays and Friday. We are also a collaborative group and believe that getting together in person allows our team to do their best work. Together we enjoy monthly events, bagels every Thursday, a state-of-the-art coffee machine, a full snack pantry and many more surprise and delight moments throughout the year.

At KWI, we know that cultivating diversity and fostering an inclusive work environment is critical to our impact and success. We create an environment where no individual is advantaged or disadvantaged because of their background. We offer equal opportunity employment regardless of race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, or protected veteran status. With a commitment to maintaining a bias-free environment in which harassment is prohibited, we respect cultural diversity and comply with the laws of the places in which we operate. We expect our business partners, suppliers, clients, and all our team members to uphold these commitments.

KWI helps retailers maximize sales by uniting their online and in-store capabilities to deliver delightful shopper experiences. With KWI Merchandising and mobile POS, retailers can execute omnichannel flawlessly, and right at their fingertips — clienteling, endless aisle, mobile checkout with the latest payment options, inventory management, and ecommerce.

Stage 1: Applied

Stage 2: Review

Stage 3: Hired

Not quite right? Register your interest to be notified of any roles that come along that meet your criteria.

Register Your Interest