Guest Service Representative

Guest Services Representative

A Guest Services Representative is passionate about providing remarkable guest service at the Guest Service Counter by offering convenient, specialty products and services not offered by traditional grocery retailers (i.e. Money Orders, Western Union, Dry Cleaning, Postage, etc.). The Guest Service Representative is responsible for upholding Coborn's high standard of service by supporting the front-end, as well as the remainder of the store, through cashier interventions, transaction reversals/corrections, and other unique transactions (i.e. returns, coupon refunds, exchanges, etc.).

A day in the life of the Guest Service Representative may include any combination of the below duties:

• Maintain a "Say Yes to the Guest" attitude by providing remarkable guest service.
• Perform all front-end functions including, but not limited to: cashiering, bagging, running money order machines, electronic payment machines, postal machinery, copies, lottery equipment, Western Union, bookkeeping, etc.
• Assist guests with returned merchandise, overrings, and overcharges.
• Conduct cashier accuracy audits. Provide low-level troubleshooting and/or inform store management of problem areas, including: pricing, equipment breakdowns, service levels and standards, personnel problems, etc.
• Provide backup services to employees in all areas of responsibility including bookkeeping, Guest Services, cashiering, bagging, and pushing carts.
• Provide backup to the Guest Service Manager and Senior Guest Service Manager in his/her absence.

What's In It For Me?

Our remarkable employees are at the heart of everything we do. At Coborn's, we're committed to creating a supportive and rewarding workplace—one that offers a vibrant, team-oriented environment, ongoing career growth, and meaningful benefits. As an employee-owned company, we believe in investing in our people and their futures.

We're proud to offer a variety of benefits to both our full-time and part-time employees, including:

• 10% employee discount on grocery items, with additional franchise-specific discounts available at company owned Ace Hardware, Caribou Coffee, Erbert and Gerbert's, and Pet Supplies Plus locations.
• Get Paid Daily with DailyPay – for employees who would like access to their pay before payday, we offer this great benefit!
• Paid Time Off (PTO/Vacation)
• Paid Floating Holidays & time and a half (1 ½) paid for hours worked on a company-recognized holiday!
• Sunday Premium Pay – an extra $1 per hour for hours worked on Sundays (some exclusions apply)
• Paid Military Leave
• Employee recognition programs with monetary rewards including in-store vouchers, years of service, and employee of the month
• Employee Health & Wellness Programs, Challenges and Resources – to assist our team members in living a life of wellbeing!
• Employee Assistance Program (EAP) – unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year
• Access to a national discount marketplace for travel, electronics, auto/home insurance, entertainment and more!
• Tools, resources and opportunities for career growth and development
• 401(k) plan options – we also match up to 20% of the first 5% contributed
• Participation in our Employee Stock Ownership Program (ESOP) – yes, we're employee-owned! Our team members benefit from the success of the company through this company-sponsored benefit!
• Education benefits including tuition discount and scholarship programs
• Additional Voluntary Benefits – such as vision, accident and critical illness insurances

If you're hired or promoted into a full-time position with our company, you will also be eligible for: Medical & Dental Insurance, Health Savings Account (HSA), Flexible Spending Account (FSA), Tuition Reimbursement, Adoption Reimbursement, Paid Family Caregiver Leave, as well as company-sponsored Term Life Insurance, Accidental Death & Dismemberment Insurance, and Short-Term & Long-Term Disability Insurance!

Qualifications

We believe that building a team of people with different backgrounds, beliefs, experiences and perspectives inspires fresh thinking and opens us up to new possibilities. We are an EEO/AA Employer - All qualified individuals, including minorities, females, veterans and individuals with disabilities are encouraged to apply.

Company Introduction

Build a career with a company that invests in people, strengthens communities, and creates opportunities to grow. At Coborn's, Inc., we're more than a grocery retailer. We're an employee-owned company where team members are empowered to make a difference, contribute to our success, and help shape the future of our organization. For more than 100 years, we've been committed to serving our guests, supporting local communities, and helping our team members thrive. We've also been certified as a Great Place To Work® for three consecutive years, a recognition earned entirely through employee feedback about their experience working at Coborn's, Inc.

As one of the Midwest's largest independent grocery retailers, Coborn's, Inc. operates 77 grocery stores across six states under the:

• Coborn's
• Cash Wise Foods
• Marketplace Foods
• Hornbacher's
• Tadych's Marketplace Foods
• Sullivan's Foods
• Kessler's Food & Grocery

banners. Guided by our vision to inspire happiness, healthy living, and simplicity, we continue to grow while staying true to our local roots and community-focused values. With more than 135 business units across our organization, team members have opportunities to learn, grow, and build meaningful careers.

Beyond grocery, our diverse retail operations include liquor stores, convenience stores, fuel locations, pharmacies, and franchise businesses such as Ace Hardware, Country Floral, Caribou Coffee, Dunn Brothers Coffee, Erbert and Gerbert's, Godfather's Pizza, and Pet Supplies Plus. Supporting it all are our own central bakery, fresh foods commissary, and grocery warehouse and distribution center. From neighborhood stores to behind-the-scenes operations, every team member plays a role in helping us serve our guests and strengthen the communities we call home.