Medical Records Intake Specialist

*Description*
The Medical Records Intake Specialist is responsible for collecting, organizing, and processing patient medical records to support healthcare audits and coding operations. This role ensures accurate, timely, and compliant retrieval of documentation from healthcare providers and prepares records for internal review teams.
*Key Responsibilities:*
*Medical Record Collection*

* Initiate requests for patient medical records from physician offices, hospitals, and clinics
* Send requests via phone/email
* Conduct follow-up communications to ensure timely receipt of records
*Record Tracking & Management*

* Track the status of all medical record requests
* Maintain organized logs of received, pending, and missing documentation
* Upload and categorize records in internal systems
*Data Entry & Quality Control*

* Enter patient, provider, and record information into databases
* Review records for accuracy, completeness, and compliance with HIPAA regulations
* Identify and resolve discrepancies or missing information
*Communication & Coordination*

* Communicate with external provider offices to clarify requirements
* Collaborate with internal teams (coding, auditing, and operations)
* Provide updates on record retrieval progress and outstanding requests
*Preparation for Review*

* Ensure all required documentation is complete and properly formatted
* Prepare records for handoff to coding and audit teams
* Maintain confidentiality and data integrity throughout the process
* Primary responsibility is conducting outreach phone calls to provider offices/copy services for the successful and timely acquisition of patient medical records; on behalf of health plan clients for their validation reviews and audits. Performance will be measured and scored on a weekly basis, to ensure achievement of expected daily call volumes, professional business-to-business conduct, and desired call outcomes of timely medical record retrieval.
* Managing confidential information in accordance with Cognisight's PHI policies for handling medical records and supporting documentation (printing is prohibited and all computer usage is monitored for security compliance and productivity purposes)
* Diligent and thorough follow-up on medical record requests, as required
* Appropriate and concise communication with other staff members (including Client Support Specialists) through escalation processes; whom may aid in the retrieval of targeted medical records.
*Required Skills & Qualifications*
Strong attention to detail and accuracy
Excellent organizational and time management skills
Effective verbal and written communication skills
Ability to manage multiple requests and deadlines simultaneously
Basic knowledge of healthcare records and HIPAA compliance
Proficiency with computer systems and data entry
Phone Etiquette
Customer Service
Data Entry
CSR
Phones
Microsoft Office
*Experience Level*
Entry Level
*Job Type & Location*This is a Contract position based out of Rochester, NY.
*Pay and Benefits*The pay range for this position is $17.00 - $17.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:

* Medical, dental & vision


* Critical Illness, Accident, and Hospital


* 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available


* Life Insurance (Voluntary Life & AD&D for the employee and dependents)


* Short and long-term disability


* Health Spending Account (HSA)


* Transportation benefits


* Employee Assistance Program


* Time Off/Leave (PTO, Vacation or Sick Leave)
*Workplace Type*This is a fully remote position.
*Application Deadline*This position is anticipated to close on Jun 5, 2026.

About TEKsystems


We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services


We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.